Senior Claims Specialist

We are seeking Senior Claim Specialists to join our Property Catastrophe Claims Team. The ideal candidate will have experience in handling personal and commercial property claims, particularly those related to natural disasters and catastrophic events. As part of our team, you will play a crucial role in assessing property damage, investigating claims, and providing excellent customer service to policyholders.

Responsibilities:

• Manage personal and commercial property claims for CAT response and contingency support.
• Ensure thorough investigations with prompt identification of available coverages, recovery potential, fraudulent claim indicators, and loss exposure amounts.
• Utilize cost effective tools and resources, including evolving transformative digital technology options, to enhance client experiences and improve accuracy in claim outcomes.
• Conduct virtual inspections, through utilization of approved vendors and tools to assess and adjust a variety of personal and commercial property claim types.
• Effectively control the use, work product, and expenses when retaining any outside vendors.
• Maintain proactive action plans with utilization of effective diary practices that advance claims to accurate and timely resolution.
• Establish and maintain accurate and timely reserves, claim data, and file documentation throughout the life of the claim.
• Effectively evaluate relevant claim facts, contract language, and supporting documentation to make appropriate claim determinations and drive successful recovery outcomes.
• Adhere to all statutory and regulatory fair claims practices.
• Develop and maintain strong business relationships with internal and external customers.
• Successfully contribute to delivery of the team’s goals, objectives, and results.
• Provide superior client service while supporting workload surges in various business need areas, working weekends and/or extra hours on weekdays as needed.
• Complete desk re-inspections, subro reviews, and other duties as required.

• Full knowledge of personal and commercial insurance contracts, investigation techniques, legal requirements, and insurance regulations.
• An aptitude for evaluating, analyzing, and interpreting information.
• Excellent verbal and written communication skills.
• Innovative thinker with ability to multi-task, prioritize, and stay organized to meet objectives.
• Superior customer service skills, including strong ability to demonstrate empathy.
• Prior experience handling complex claims with large exposures.
• Demonstrated ability to successfully operate in multiple systems handling various claim types, while readily adapting to transformative practices and changes in technology.
• Ability to work well both independently and in effectively partnering with others to meet objectives in a team supportive environment.
• A 4-year college degree and / or demonstrated proficiency in property claim handling is required.
• Must be able to work extended weekdays, weekends, and extended hours during peak periods.
• Must have ability to secure the Property and Casualty Adjusters license within 6 months of employment.

ESIS, a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS’ innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients’ unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry’s broadest selections of risk management solutions covering both pre- and post-loss services.

The pay range for the role is $78,000 to $112,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.