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L2 Production support

Stanley David and AssociatesClearwater, FL🇺🇸United StatesPosted 17 Aug 2026

Why This Role Stands Out

This on-site L2 Production Support role at Stanley David and Associates offers a fantastic opportunity to deepen your expertise in API troubleshooting, SQL, and log analysis within a reputable manufacturing company. You'll thrive here if you're a proactive problem-solver eager to contribute to critical application stability and continuous improvement. Apply now to join a dynamic team and advance your career in production support!

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

Role         ::                 L2 Production support
Location ::                  Clearwater, FL

Type        ::                  Fulltime

 

Job Description
Must Have Technical/Functional Skills
• API troubleshooting (REST/SOAP).
• JSON/XML payload analysis.
• SSO technologies.
• SQL query and data analysis skills.
• Log analysis and troubleshooting.
• Microsoft 365 administration basics., splunk etc
Roles & Responsibilities
• Provide Level 2 support for business-critical applications and integrations.
• Troubleshoot and resolve application, workflow, and data-related issues.
• Monitor application performance, interfaces, and batch jobs.
• Manage incidents, service requests, and problem tickets using ServiceNow.
• Perform root cause analysis (RCA) and implement corrective actions.
• Coordinate with vendors, developers, and infrastructure teams for issue resolution.
• Support user access management, SSO, and security-related requests.
• Validate and support application releases, upgrades, and deployments.
• Maintain SOPs, runbooks, knowledge articles, and support documentation.
• Ensure compliance with SLAs and provide timely stakeholder communication.
• Analyze application logs, API errors, and integration failures.
• Drive continuous process improvements to enhance system stability, reliability, and user experience.

Skills

Root Cause Analysis

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