Oracle EPM Production Support Consultant

Hiring: Oracle EPM Production Support Consultant
Location: USA – Warren, NJ preferred
Remote: Yes – Remote candidates from other U.S. locations will be considered for the right fit
Experience: 7+ Years

Job Summary

We are looking for an experienced Oracle EPM Production Support Consultant with strong hands-on expertise in Oracle ARCS, FCCS, and/or Narrative Reporting.

The consultant will be responsible for L2 production support, incident resolution, financial close support, integration troubleshooting, application monitoring, and root cause analysis across Oracle EPM applications.

Key Responsibilities

• Provide L2 production support for Oracle EPM applications, including ARCS, FCCS, and Narrative Reporting.
• Support month-end, quarter-end, and year-end financial close activities.
• Investigate and resolve production incidents, service requests, and application performance issues.
• Perform Root Cause Analysis (RCA) for recurring production issues.
• Coordinate with L3 teams and technical teams to implement permanent fixes.
• Troubleshoot:
  • Data load failures
  • Account reconciliation issues
  • Consolidation errors
  • Reporting failures
  • Integration issues
• Support security, user provisioning, workflows, and approval processes.
• Monitor and troubleshoot integrations between Oracle ERP, Oracle EPM, and external systems.
• Maintain SOPs, support documentation, troubleshooting guides, and knowledge repositories.
• Participate in incident, problem, change, and release management activities.

Required Skills & Experience

• 7+ years of Oracle EPM experience.
• Strong hands-on experience with one or more of the following:
  • Oracle ARCS (Account Reconciliation Cloud Service)
  • Oracle FCCS (Financial Consolidation and Close Cloud Service)
  • Oracle Narrative Reporting
• Experience supporting financial close and reporting processes.
• Hands-on knowledge of:
  • EPM Automate
  • Data Management
  • Smart View
  • Oracle EPM integrations
• Experience with production support and incident management.
• Strong troubleshooting and analytical skills.
• Experience with RCA, problem management, change management, and release management.
• Ability to work effectively with business users, functional teams, technical teams, and L3 support.

Preferred

• Experience with Oracle ERP/EBS/Fusion integration with EPM.
• Experience working in a 24x7 or enterprise production support environment.
• Prior experience supporting financial close cycles in large organizations.
• Candidates local to Warren, New Jersey are preferred, but strong remote candidates across the USA will be considered.

📩 Interested candidates: Please share your updated resume along with your current location, work authorization, availability, and contact detail

Chandan Singh
Technical Recruiter
Global Applications Solution LLC (USA)
📞 USA: +1 | 📱 WhatsApp: +91
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