Onsite IT Technician

RESPONSIBILITIES

Kforce has a client that is seeking an Onsite IT Technician in Las Vegas, NV.

Overview

The Onsite IT Technician provides Associates technical support for all computers, tablets, mobile devices, network systems, and other communications equipment. This role provides timely and courteous support for technical issues relating to the use and operation of hardware and software. The incumbent coordinates and supports the division office, remote sites, Welcome Home Centers, construction trailers, and customer care offices.

Principal Duties and Responsibilities

• Troubleshoots and resolves computer workstation issues, both software and hardware related
• Enacts manufacturer's warranties for equipment repair
• Maintains and updates Service Now tickets daily; Updates ticket status, provides accurate, scientific, and reproducible written details on ticket resolution
• Helps different Division prepare and coordinate project plans for installation of technology equipment in Welcome Home Centers and construction trailers
• Resolve printer and copier issues across the division
• Arranges and coordinates technical support for meetings and events, including video conferencing, and traditional audio/visual needs
• Maintains, upgrades, installs, replaces hardware, and software as required
• Reports instances of server downtime, LAN/WAN connectivity issues immediately to manager and helpdesk team
• Performs basic troubleshooting on LAN/WAN connectivity under the direction and guidance of telecommunications or network team
• Provides weekly status report to the Onsite IT manager summarizing highlights of weekly activities and outstanding issues

REQUIREMENTS:

• High School diploma/GED
• CompTIA A+ or equivalent IT certifications preferred
• Minimum 3-5 years or more of relevant experience
• Demonstrates an understanding of technology standards used in an area of responsibility with minimal supervision
• Solves a range of straightforward problems, analyzes possible solutions using standard procedures, and receives a moderate level of guidance and direction
• Recognizes how changes may impact the business and other functions within IT and understands how change management is achieved within their assigned area
• Recognizes when and to whom issues should be escalated within assigned area
• Begins to demonstrate an understanding of IT strategies and their relationship to their assigned area
• Acts as a resource for colleagues with less experience
• Ability to perform complex requests (structured work assignments) to install or configure systems

Additional Skills:

• Maintains effective working relationships, supporting company leadership and team
• Influence trust in others and works with integrity and ethically upholds organizational values
• Sensitive and responsive to internal and external needs. maintains a positive attitude and is willing to seek solutions
• Creative and innovative approach to problem-solving
• Maintains a supportive and collaborative teamwork environment
• Understands the company's philosophy on diversity in the workplace
• Ability to embrace change

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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