Business Solutions Analyst

Job Title: Mid. Solution Business Analyst

Contract Period: 1 year

Work location: Plano, Texas

Responsibilities:

• Lead daily operation and business support for CR2 and MMS, ensuring stable, efficient, and scalable service delivery
• Manage billing operations, including monthly usage validation, invoice review, reconciliation, and reporting
• Develop business proposals for new opportunities related to mobility, workspace management, and enterprise IT services
• Conduct business feasibility reviews, including cost modeling, ROI analysis, and operational impact assessment
• Collaborate with engineering, system operation, and product teams to enhance service performance and customer satisfaction
• Analyze customer requirements and market trends to identify new service opportunities and feature enhancements
• Support cross-functional initiatives with sales, marketing, and customer success teams to drive solution adoption
• Prepare and maintain business documentation, including proposals, operational SOPs, billing guides, and executive reports
• Monitor competitive landscape and contribute to strategic positioning of CR2/MMS within enterprise IT service offerings
• Coordinate internal stakeholders to ensure alignment across service operation, finance, and business development

Requirements/Qualifications:

• Bachelor’s degree preferred, or equivalent relevant work experience
• 4–6+ years of experience in solution business operations, IT service management, enterprise SaaS support, or related fields
• Experience with billing operations, financial reconciliation, or service usage validation
• Strong understanding of enterprise IT services, asset/resource management, or mobility solutions
• Experience in business proposal creation, business case development, or service expansion planning
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint)
• Strong analytical, communication, and cross-functional coordination skills
• Ability to manage multiple projects with ownership and accountability
• Bilingual preferred (English and Korean) due to cross-border collaboration with HQ and global teams