Helpdesk Assistant (Fulltime)

Need Jr & Sr Helpdesk Support

Title: Jr. Helpdesk Assistant

Position: Full-Time with our client
Location: cherry hill, NJ

Salary: Market (Best possible)

Job Description:

· Provide Help Desk Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.

· When necessary provide onsite support.

· Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.

· Troubleshoot and resolve system hardware and software problems.

· Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.

· Document processes and procedures as required.

· Manage and maintain our customers’ networks.

· Required to be part of the on call schedule.

· Performs other duties and responsibilities as assigned by the MSP Manager.