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Shop Technician Assistant - Delta (1026)

Trailappliances820 Cliveden Place🇨🇦Canada

Why this role stands out

Advance your career at Western Canada’s leading appliance retailer, where you will enjoy competitive compensation and exceptional mentorship in a fast-growing, supportive team environment. This role is perfect for a determined professional who thrives on hands-on problem-solving and takes pride in delivering top-tier customer service, so apply today to become a valued member of the Trail Appliances family.

Quick overview

SalaryC$25 - C$28/hr
SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
Location820 Cliveden Place, Canada

Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
We have everything except you
Join our team at Trail Appliances as a Service Technician, where you'll play a vital role in diagnosing and repairing appliances in our customers’ homes. Whether you're a certified technician or working toward your certification, this position offers hands-on experience, mentorship, and the opportunity to grow in a fast-paced, customer-focused environment.
You’ll be responsible for evaluating appliance issues, completing repairs using manufacturer documentation, and delivering an exceptional service experience aligned with Trail’s
values.

As a Service Technician, you will:

  • Evaluate, diagnose, and repair a wide range of appliances (laundry, kitchen, refrigeration).
  • Recommend and order required parts for effective repairs.
  • Complete and submit all paperwork (repair reports, parts usage, etc.) in a timely manner per company standards.
  • Maintain a clean and organized vehicle and work environment.
  • Provide professional and courteous service at all customer touchpoints.
  • Use service manuals and bulletins to perform accurate diagnostics.
  • Communicate repair findings clearly to customers and escalate concerns as needed.
  • Follow all health and safety standards and maintain equipment in safe working conditions.
  • Support junior apprentices and actively engage in training opportunities.

To be successful in this role you should:

  • Have an Appliance Service Technician Certificate of Qualification (C of Q) or enrollment in a registered apprenticeship program through SkilledTradesBC.
  • Have a certificate from an accredited institution (e.g., Kwantlen Polytechnic University, BCIT) if applicable.
  • Have a Valid Class 5 Driver’s License with a clean abstract.
  • Have some experience servicing major appliance brands.
  • Have a proven mechanical aptitude and troubleshooting abilities.
  • Experience with sealed system repairs (refrigeration units) is an asset.
  • Have an exceptional communication, time management, and interpersonal skills.
  • Be Detail-oriented with a customer-first attitude.

Why join Trail:

  • Extended Health Benefits
  • Merit Performance
  • Generous employee discounts
  • Gym membership discount
  • Professional Development Programs
  • Employee Recognition Program
  • Company events
  • Paid Volunteer
INDHP
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

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ApplyOr apply on Trailappliances' site