Why this role stands out
This hybrid ServiceNow Engineer role offers a fantastic opportunity to architect innovative solutions and drive platform excellence within a reputable company, providing significant scope for technical leadership and professional growth. You'll thrive here if you possess a strong ability to translate complex business needs into scalable ServiceNow designs and are eager to shape development governance. Don't miss out on the chance to apply for this exciting position!
Quick overview
Job description
Location
Bay Area, California (Onsite 3–4 days per week, with potential daily onsite presence depending on project phase)
Contract: 3 years
Position Summary
We are seeking an experienced Senior Product Manager with 20+ years of experience to lead the successful delivery of enterprise software products from concept through execution. This role requires a strategic and hands-on leader with strong expertise in Product Management, Business Analysis, Agile/Scrum, and Project Delivery to support the implementation of the Open Host Solution (OHS) for a major transportation organization in the San Francisco Bay Area.
The ideal candidate will independently drive product initiatives, collaborate with executive stakeholders, Solution Architects, Engineering teams, QA, and third-party vendors, while ensuring projects are delivered on time, within scope, and to the highest quality standards.
Key Responsibilities
- Lead the end-to-end product lifecycle, from requirements gathering and planning through development, testing, release, and post-launch support.
- Partner with business stakeholders to define product vision, business requirements, priorities, and delivery roadmap.
- Work closely with Solution Architects, Product Owners, Engineering, QA, and DevOps teams to ensure business requirements are translated into effective technical solutions.
- Provide day-to-day project oversight, proactively managing project scope, timelines, milestones, risks, dependencies, resource allocation, and change requests.
- Ensure product quality and on-time delivery by monitoring project execution and driving issue resolution.
- Facilitate Agile ceremonies, support Scrum teams, remove delivery impediments, and promote Agile best practices across cross-functional teams.
- Participate in vendor qualification, technical evaluations, and vendor performance management to ensure delivery excellence.
- Build strong relationships with executive stakeholders, providing regular project updates, strategic recommendations, and executive-level reporting.
- Continuously improve product delivery processes, governance, and operational efficiency.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field.
- 20+ years of experience in Product Management, Product Delivery, Program Management, or Project Management within software development environments.
- Strong experience in Business Analysis, including requirements elicitation, process analysis, backlog management, and change management.
- Hands-on experience working within Agile/Scrum environments, with the ability to lead Agile teams and facilitate Scrum ceremonies.
- Solid understanding of software development life cycle (SDLC), modern software architecture, and project management methodologies (Agile, Scrum, Waterfall, Hybrid).
- Proven ability to work effectively with Solution Architects, software engineering teams, QA, DevOps, and external vendors.
- Demonstrated experience managing complex software projects involving multiple stakeholders and cross-functional teams.
- Strong leadership, organizational, analytical, and problem-solving skills.
- Excellent communication, stakeholder management, negotiation, and presentation skills.
- Ability to work independently, make strategic decisions, and influence stakeholders at all organizational levels.
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