Terminal Services Attendant

TERMINAL SERVICE ATTENDANT

McLoughlin Bay

Casual

The Opportunity

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.

Reporting to the Terminal Operations Supervisor, Terminal Service Attendants are responsible for:

• Cleaning terminal buildings and grounds including washing and waxing floors/walls, washing windows, vacuuming, dusting, and cleaning washrooms; replenishing supplies and maintaining an inventory of supplies; removing garbage and picking up litter; shoveling snow, sanding, power washing, lawn mowing, weed-eating and sweeping grounds; and maintaining garden areas.
• Providing fare, schedule and procedural information to customers; listening to customers’ complaints and requests; resolving or referring to appropriate resources; and applying the Service Interruption Plan as required.
• Directing vehicle and foot traffic; checking and collecting boarding passes; assisting customers on/off vessels; and assisting with disabled vehicles.
• Inspecting berths, ramps and docks; assisting with vessel docking including adjusting ramps and handling mooring lines; giving the all clear for vessel departure as required; assisting vessels in ship-to-shore power hookup; checking for and advising vessels of hazardous conditions including dangerous goods, oversize vehicles and weight restrictions; and providing accurate vehicle and passenger counts.
• Inspecting and performing routine maintenance of terminal facilities and equipment including minor painting; and identifying and taking appropriate action to address repairs or deficiencies.
• Driving fleet vehicles to pick up or deliver materials; unloading and loading materials on vessels; operating forklifts if required; and handling baggage.
• Participating in safety drills; setting alarms and securing terminals at closing; identifying situations that present a safety hazard; conducting rounds of terminals and docked vessels; and reporting security breaches or unusual activity.
• Staying current with company policies, procedures and operational directives; performing administrative support tasks including updating files and manuals; completing inspection reports; maintaining activity logs; and answering telephones.
• Performing additional duties such as calculating and processing fares; selling media; processing reservations; preparing and auditing media sales records and revenue reports; ordering and checking change orders; and preparing cash floats and deposits.

What You Bring to the Team

You are an enthusiastic, reliable, and service-oriented individual who excels in a fast-paced, customer-focused environment. You are an excellent communicator and work well independently or as part of a team. In addition, you are comfortable working in a physical environment and outdoors in all weather conditions.

You have one (1) year of customer service experience, and you possess a Class 5 or 7N Driver’s License with a clean ICBC Driver’s Record Report.

Join us!

If this sounds like your next great career move, please submit your cover letter and resume by November 15, 2026. *Please ensure to upload any relevant certificates you currently hold during the application process.*