Change Implementation Consultant - Hybrid

Genesis10 is currently seeking a Change Implementation Consultant for a hybrid position with a Global Financial Institution located in Charlotte, NC. This is a 12+ month contract opportunity.

We are looking for a skilled product change implementation manager to be part of the team that is transforming the Revenue Management platform and delivering strategic capabilities. This role will enhance pricing strategy, strengthen governance, minimize manual touchpoints and revenue leakage, and drive adoption across Sales and Product. The candidate will also be responsible for designing functional testing plans, performing user testing, and supporting production readiness activities.

Responsibilities:

• Design and execute the Sales rollout plan (pilots, phased deployments, change champions, "train-the-trainer" programs)
• Log and track defects and enhancements resulting from functional testing and ensure resolution of issues
• Build the user onboarding journey (personas, curricula, training assets, office hours, "war room" support)
• Support migration planning (data mapping, readiness criteria, controls) from legacy pricing/billing systems into the new platform
• Establish adoption KPIs, dashboards, and feedback loops; track usage and remove friction to scale adoption
• Act as the business liaison with the vendor to align on scope, timelines, SLAs, and quality standards
• Partner closely with Sales, Product, Technology, Operations, and Risk/Controls to deliver end-to-end outcomes
• Deliver large transformation initiatives with disciplined program management and change management practices
• Champion governance and traceability: sprint demos, UAT and regression plans, issue/defect tracking, and continuous improvement

Requirements:

• 4-6 years of Large-Scale Change Management/Transformation Experience or Change Implementation experience
• Proficient in execution within an agile framework, skilled at documenting business requirements, and performing testing
• Solid understanding of treasury operations and a strong background in Global Payments & Liquidity management
• Familiarity with pricing platforms or price optimization tools
• Strong vendor management skills and experience leading cross-functional initiatives with Technology and Operations
• Comfortable partnering with Treasury Management Sales and/or Relationship Managers and conducting product walkthroughs or demos
• Fluency in data analysis (Excel/Sheets) and in building KPI dashboards for adoption and performance
• Demonstrated change management capability (communications, training assets, super-user networks, executive updates)
• Excellent communication, stakeholder influence, and executive-ready storytelling

Desired skills:

• Pricing Experience - familiarity with pricing strategies and tools within the financial services or payments industry
• Revenue Management Experience - prior involvement with revenue management systems or related processes
• Experience with treasury management/deposit pricing, FTP methodologies, and profitability frameworks
• Background integrating pricing tools with billing/approval workflows and data pipelines
• Agile delivery experience (backlog management, sprint cadence, UAT leadership)
• Experience with SQL or BI tools

Pay range: $30.63 - $38.63 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.