Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to support a high-volume hardware deployment initiative in Simpsonville, South Carolina. This Contract position will focus on coordinating laptop preparation, secure device handling, and end-user support to keep equipment rollout and recovery on schedule. The ideal candidate brings strong desktop support experience, a practical troubleshooting mindset, and the ability to manage ticket-driven work in a fast-paced environment.

Responsibilities:
Coordinate the collection, tracking, and secure handling of a large inventory of Lenovo laptops throughout the project lifecycle.
Perform data wiping activities in accordance with established procedures before devices are returned to the vendor.
Prepare newly purchased laptops by imaging, configuring, and validating systems prior to deployment.
Distribute equipment to end users and provide hands-on support during setup and rollout activities.
Troubleshoot Windows 10 and general Microsoft desktop issues to resolve hardware and software problems efficiently.
Manage incoming service desk requests, document progress, and maintain accurate ticket updates through completion.
Support user account and access-related tasks within Active Directory as needed for device readiness and user onboarding.
Maintain organized asset records and help ensure all project milestones are completed within the expected 2 to 3 month timeline.

Requirements

Experience providing desktop or help desk support in a Windows-based environment.
Working knowledge of Active Directory for basic account and device support tasks.
Proficiency with Microsoft Windows 10 and general Microsoft operating system troubleshooting.
Ability to diagnose and resolve common technical issues involving laptops, peripherals, and user setup.
Experience working with service desk ticketing systems and maintaining clear support documentation.
Strong organizational skills with the ability to manage a high volume of devices and tasks accurately.
Comfortable providing in-person technical assistance and communicating effectively with end users.

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