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Full timeCustomer Service

Customer Experience Associate FR - Ecommerce

BrevoNoida🇮🇳India

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationNoida, India
OnboardingCRMIntercomLive ChatMarketing Automation

Job description

At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers.
From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.
As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.
Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches.
In 2024, we reached €179M ARR with nearly 1,000 team members worldwide. And we’re just getting started!

Brevo is one of the world’s leading CRM and marketing platforms, helping businesses build strong customer relationships through connected, omnichannel experiences.

Within Brevo, our Ecommerce Business Unit powers targeted marketing, customer engagement, and revenue growth for over 50,000 merchants globally, primarily across the US and Europe. Our technology is trusted by leading international brands, including Levi’s, Louis Vuitton, Tissot, Chanel, and L’Occitane, to drive seamless merchant and shopper interactions across the entire customer journey.

The Role:

You’ll be the front line of Brevo’s customer experience for our French-speaking customers, handling most of your day through live chat on Intercom. Customers will rely on you to resolve their questions quickly, accurately, and with care, so every conversation leaves them feeling heard and supported. Alongside this, you’ll own a portfolio of French-speaking customer accounts, guiding each one from onboarding through renewal and into expansion. Your work will be split between real-time customer experience and building deeper, long-term relationships with the accounts you manage.
You’ll bring a consultative and investigative mindset to both, using platform insights and account health signals to anticipate problems and spot growth opportunities. You’ll also work closely with Sales, Product, Marketing, and Support, making sure the needs of our French-speaking customers shape how we improve our platform. This is a role for someone who enjoys solving real problems, takes ownership of outcomes, and wants to grow alongside a fast-moving global company.

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