Planning Coordinator

Planning Coordinator

Leeds Office | Full-time

Who are we?

Zuno is a global technology platform transforming how home energy installations happen. We provide the tech backbone for partners like BOXT and E.ON Next, connecting leading energy brands with a network of skilled engineers. From boilers and solar panels to EV chargers and battery, our platform makes installing products in your home simpler than ever.
As the energy industry evolves, Zuno is at the heart of it, combining technology, people and innovation to transform how we power our homes.
We’re backed by Brookfield and growing fast as more UK homes move to cleaner energy. There’s a lot still to build.

Job Overview

As a Planner based in our Leeds office, you will be responsible for coordinating and scheduling emergency callouts and planned repair work to ensure prompt and efficient response to service issues. Your role involves coordinating with engineers and ensuring customer satisfaction through effective communication and problem resolution.

Key Responsibilities:

• Receive and handle incoming callout requests via phone, email, or online systems.

• Prioritise emergency repair requests based on urgency and safety considerations.

• Schedule and dispatch qualified engineers or technicians to customer locations promptly.

• Maintain clear, professional, and empathetic communication with customers throughout the callout process.

• Record and update customer details, call logs, and job statuses accurately in the system.

• Liaise between customers, engineers, and management to ensure smooth and timely resolution.

• Adhere to all health and safety regulations and company policies during call handling and coordination.

• Strong organisational skills and ability to multitask under pressure.

• Ability to remain calm and professional in high-pressure or emergency situations.

• Flexibility to work outside normal business hours or on-call shifts as needed.
  

Benefits:

• 30 days annual leave + bank holidays!

• Private medical cover with Aviva*

• 4 x salary Death in Service cover with Zurich*

• Paid 6 months maternity pay after a year of service

• Paid paternity pay after a year of service

• Salary sacrifice pension matched up to 6%

• Ongoing training & development opportunities

• Social events

*After probationary period

Please note: We’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK.