SALES AGENT ONLINE RETAIL

The Inside Sales Representative is a critical member of a Support Team, responsible for providing superior customer service, order book management, proactive collaboration with the team and our customers, and proactive communication with internal and external customers to ensure customer requirements are satisfied. This role works closely with members of the Support Team, including the Account Manager, other Inside Sales Representatives, and Buyers, and collaborates with all functions of the organization to provide great customer service and effectively manage existing customer business.

Customer Service and Relations expectations

Develop a complete understanding of customer needs and expectations; communicate these expectations within the Support Team and with other functional areas to ensure great customer service
Gain new business opportunities through managing spot buy process, ensuring timely responses to customers and Outside Sales and efficient order processing
Increase sales through building customer relationships and delivering superior customer service
Order Book Management
Collaborate with Outside Sales and Account Manager and timely input/update forecast
Create new customers and Customer Part Spec in Steel Tech’s system, expediting as needed
Manage customer orders from inception to payment - order to cash
Direct production facilities to convert raw material to finished product through sales and source order placement
Ensure timely and accurate entry of release orders to support effective transportation planning and meet customer delivery requirements
Complete weekly Inventory Management Report (IMR) / Material Requirement Planning (MRP) reviews for all accounts for effective order book management
Manage finished goods levels and push aging material; escalate to Account Manager based on Sales Agreement
Manage claim entry and ensure disposition is provided to customer in a timely manner
Generate, maintain, and analyze various reports and spreadsheets to provide directions and recommendations to other departments and to provide information to customers
Serves as a back-up for the other Inside Sales Representatives, Buyers, and the Account Manager on the Support Team
Work in the office and interact face-to-face with members of your Support Team to further collaboration and promote learning, training, development, growth, and productivity within the Team
Thorough general knowledge and understanding of customer service and inventory management
Demonstrated ability to work effectively with all levels of management and teammates
Ability to effectively communicate, negotiate, and manage difficult customer situations
Computer Skills: familiarity with Microsoft Suites and basic computer skills
Excellent data entry skills required
Prefer an Associate’s Degree in a related field with at least two years of sales, purchasing, or customer service experience in manufacturing.

Formal education may be substituted with experience and training when competency in the position is demonstrated. This work is performed in an office setting with minimal to moderate noise due to computers, printers, and people. All employment offers are contingent upon results of a 10-panel drug screening, including marijuana.

Affordable plans for medical, dental, vision, and wellbeing on the first day of the month following your start date
Employer-Paid dental with available Buy-up options
Free MDLive Telehealth Services through our Medical Plan
Competitive Wellness Program, providing up to 100% discount on medical premiums
Employer-Paid Short-Term and Long-Term Disability with Buy-up options
Employer-Paid Life Insurance
Teammate Assistance Program (TAP) which offers professional assistance for Counseling, Financial, Legal and Family services
9 Paid Holidays starting day one!
~ Bonus Paid Floating Holiday in recognition of the diversity of our team
Financial:
~Pretax Health Savings Account
~ Pretax Flexible Spending Account
~ Paid bi-weekly
~ Quarterly bonus based on company performance
Tuition reimbursement is available for job related courses to further your education, with up 100% paid tuition for maintenance-related coursework and certifications
Learning Management System
Local Perks & Discounts:
Teammate referral bonus
Steel Technologies is an equal opportunity employer and considers all qualified applicants without regard to any classification protected by federal, state and/or local law.