STUDENT-Phonathon Supervisor

Ithaca College Annual Fund is looking for a Student Supervisor for our Phonathon Program.

Qualifications

• Currently enrolled as a student at Ithaca College and has been employed in Phonathon.
• Demonstrated understanding of and comfort with Ithaca College fundraising activities, including Phonathon goals and objectives.
• Familiarity with Ithaca College campus, activities, and history
• Ability to motivate and create enthusiasm with peer group.
• Ability to communicate directions and information in a concise and constructive manner.
• Interest in helping Ithaca College
• Courteous and engaging personality
• Able to present information concisely and persuasively.
• Able to follow directions and accurately record data/details.
• Good time-management skills
• Reliable and dependable
• Detail oriented and proactive.
• Creative
• Team player and the ability to work independently.
• Demonstrated leadership and management skills.
• Willingness to learn appropriate ways to provide constructive feedback to peers.

Responsibilities

• Serve as a role model for callers, always displaying a positive and professional attitude.
• Help callers reach goals by answering questions, coaching, and demonstrating good phoning techniques.
• Reinforce good phoning skills by providing support and encouragement to callers.
• Prepare calling assignments.
• Select motivational activities for each shift and prepare all activity materials, incentives, etc.
• Assist with any additional related duties as they occur.
• Meet Phonathon performance standards.
• Manage schoolwork load and job hours.
• Uphold Phonathon employment and confidentiality agreements.
• Inform Ithaca College alumni and parents about campus events, news, enhancements, and initiatives (Calling, Texting & Emailing).
• Professionally communicate Ithaca’s mission and priorities
• Maintain and update information and records.
• Ask alumni and parents to make a gift to support the College by credit card, pledge, or check.

Schedule/Hours

• Work two shifts per week.
  • Shift times:
    o    Monday evening, 6:00 p.m. - 9:00 p.m.
    o    Tuesday evening, 6:00 p.m. - 9:00 p.m.
    o    Wednesday evening, 6:00 p.m. - 9:00 p.m.
    o    Thursday evening, 6:00 p.m. - 9:00 p.m.
• Attend and participate in supervisor meetings.

Experience You will Gain:

1. Professional experience
2. Confidence
3. Knowledge of Ithaca College
4. Better understanding of Philanthropy/Giving Back
5. Develop transferable skills:
   • Verbal Communication
   • Leadership
   • Collaboration and teamwork
   • Time management
   • Money management
   • Customer Service Skills
   • Ability to negotiate.
   • Ease/comfort meeting/talking to new people.
6. Networking Opportunities

Hourly Pay: $16.30

Supervisor: Kelly Dukerich