Customer Service/ Inside Sales Representative

Job Description
Job Description
Customer Service / Inside Sales Representative
Desert Tech — West Valley City, Utah
Full-Time | $17–$23 per hour, plus commission opportunities
Build Your Career With Desert Tech
Desert Tech is seeking motivated individuals to join our customer service and sales team. This multi-level position may be structured as a
Customer Service Representative, Inside Sales Representative, or a combination of both
, depending on the candidate’s experience, capabilities and career goals.

Whether you are looking to begin a career in sales or already have experience developing customer relationships and generating revenue, this position offers an opportunity to grow with a premium American firearms manufacturer.

Compensation and Career Growth
$17–$23 per hour
, depending on experience, qualifications and assigned responsibilities
Opportunities to earn additional commission based on sales performance
Product and sales training
Performance-based advancement opportunities within Desert Tech’s sales department
Employee benefits and product-related perks
Customer Service Responsibilities
Candidates beginning in the customer service track may be responsible for:
Responding to customer and dealer inquiries by telephone, email and other communication channels
Providing accurate information regarding products, pricing, availability and order status
Entering and processing customer and dealer orders
Helping resolve customer concerns professionally and efficiently
Maintaining accurate customer records and communication history in the CRM
Developing strong working knowledge of Desert Tech products and policies
Identifying sales opportunities and directing qualified customers to the appropriate sales representative
Inside Sales Responsibilities
Candidates with applicable sales experience may also be responsible for:
Building relationships with existing dealers and customers
Conducting outbound calls and following up on sales opportunities
Reactivating inactive accounts and developing new business
Recommending products based on customer and dealer needs
Preparing quotes, following up on open opportunities and closing sales
Promoting current products, programs and dealer incentives
Maintaining an organized pipeline and documenting sales activity in the CRM
Achieving assigned sales and activity goals
What We’re Looking For
Strong written and verbal communication skills
A professional, helpful and confident approach to customers
Dependability, organization and attention to detail
Ability to learn technical product information
Comfort working with telephone, email, CRM and order-management systems
Ability to take initiative and follow through on commitments
Interest in developing customer-service and professional sales skills
Firearms knowledge or industry experience is helpful, but not required
Position Level
Final title, responsibilities and starting compensation will be determined by the candidate’s experience and demonstrated capabilities:
Customer Service Representative:
Entry-level customer support, order processing and product education
Customer Service/Inside Sales Representative:
Customer support combined with account development and sales responsibilities
Inside Sales Representative:
Outbound sales, account growth, lead follow-up and revenue responsibility
High-performing customer service representatives may be considered for expanded sales responsibilities and advancement based on reliability, product knowledge, CRM proficiency, customer-service performance and demonstrated sales ability.

Apply Today
If you are customer-focused, motivated to learn and interested in building a career with Desert Tech, we encourage you to apply. Please submit your résumé along with a brief explanation of your customer service, sales or firearms-industry experience.