Associate Analyst- MSS

Job Description

Associate Analyst applies well-honed consulting, project management and functional skills in the management of major client inquiries and short term projects. The Associate Analyst is expected to provide externally facing, client-ready responses to inquiries involving minimal review from Practice Leader and other team members. Associate Analyst shall assist the Marketing Department in the maintenance of their contacts database / other list management in salesforce.com.  The Associate Analyst’s work product will provide a clear response to each request, a summary of pertinent findings, combining empirical data, best practices insights and case studies, along with any summarized pertinent information. The Associate Analyst works closely with Global Marketing Managers and provides support to updating, maintenance and any other work related to SalesForce.

Responsibilities

Understand the values and vision of the organization and align the activities accordingly

Protect the Intellectual Property

Adhere to all the policies and procedures

Work with other line functions to collect or provide relevant data

Track and manage leads, opportunities, and customers through salesforce.com

View, Edit, Create, Delete, Update, Retrieve the data/contacts on SalesForce as and when necessary

Work on Email campaigns with Marketing team and updated the requirements based on specific campaigns

Assist team members / internal clients in upgrading, updating, reviewing the existing database

Conduct secondary research to find company and contact related information for updating in SalesForce

Essential Skills

Job

Must be an MBA from a Business school of repute 

Excellent written and verbal communication skills are essential

Should have knowledge on quantitative/ data analytics and research skills

Should be organized and focused on delivering research tasks within defined deadlines

Must be dynamic, flexible and possess perseverance skills

Proficiency in customer relationship management 

Must have knowledge of Salesforce.com or any other CRM tool

Knowledge of marketing automation tool like Eloqua

Personal

Should have understanding of business objectives and organization structure

The candidate must have strong work ethics and trustworthiness

The candidate should possess attention to detail and also maintain confidentiality and integrity

Must be highly collaborative and be a team player with commitment to excellence 

Preferred Skills

Job

Must be proficient in Microsoft Office (Excel, PowerPoint)

Self-motivated, fast learner with the ability to operate independently

Personal

Ability to work under pressure to achieve the multiple daily deadlines for client deliverables with a mature approach