Business Analyst

Business Analyst (Fixed Term until December 2027)

Department
Planning, Performance & Strategic Change

Salary
Starting from £38,784, rising to £46,049

Closing Date
Tuesday 08 September 2026

We are seeking experienced?Business Analysis professionals with Customer Relationship Management (CRM) System experience at Business Analyst level to join the Strategic Projects Office within the PPSC. These roles will play a critical part in shaping and delivering the Universitys CRM Future Project.

Whatever level you operate at, you will apply strong business analysis expertise to help the University make informed decisions, realise benefits, manage risk and deliver sustainable change.

The Role

As part of the SPO Business Analysis team, you will work closely with stakeholders across the University to support the scoping, analysis, and delivery of the next phase of the CRM Future Project, which is scheduled to run until December 2027. You will play a key role in delivering business-critical CRM systems, working collaboratively with operational colleagues, internal specialists and technical teams, as well as external suppliers.

You will apply your strong business analysis expertise to help the Project Team understand business needs and shape the design and implementation of solutions that deliver productivity improvements, operational efficiencies, and increased staff and student satisfaction. Your contribution will enable the University to make informed decisions, realise benefits, manage risk and deliver sustainable change.

You will:

- Work with the project team and key stakeholders to support the discovery and analysis of Business Needs and requirements.
- Apply established business analysis techniques to map processes, create User Stories with Acceptance Criteria and explore solution options.
- Lead the discovery of operational data and process readiness for supplier-delivered CRMs,
- Facilitate effective user testing of new CRM systems.
- Engage with and influence a wide range of stakeholders to gather insight and support effective decision-making.
- Contribute analysis that underpins successful project delivery, assurance and benefits realisation.

About You

To succeed as a Business Analyst, you will:

- Have sound knowledge of business analysis methods and experience applying them within a large, complex organisation.
- Have skills and experience in business process mapping using appropriate tools and techniques.
- Be proficient at engaging with and influencing a range of stakeholders.
- Enjoy working collaboratively as part of a high-performing team.

Be part of a team driving ambitious, institution-wide change. At PPSC, we bring strategy, insight, planning and delivery together to build a high-performing, forward-looking organisation. We work collaboratively across the University to turn strategic ambitions into reality, guided by our principles of collaboration, clarity and capability.

The Business Analysis team provides a wide range of services, including:

- Business relationship management
- Root cause analysis
- Business case development
- Business and capability modelling
- Requirements management
- Business readiness and testing support
- Enabling services

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality, receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from underrepresented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader, autism-friendly university, and committed to building disability confidence and supporting disabled staff.

What we can offer you

We're continually expanding our benefits package to better support you and enhance your experience with us, and the below is just an example of some of the many great benefits we offer:

- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses

Find out more about our benefits on our website and watch the video to hear from our staff about what makes the University of Bath a great place to work, as well as following us on X and LinkedIn.

Right to Work in the UK: We do not assess immigration or right to work status until the offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship, and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.

Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name may be removed from application forms at the initial shortlisting stage.