SAP IS-U Retail Access Functional Consultant / SME

Location: New York, NY
Duration: 2–3 Years
Travel: Minimum 25%; may require additional travel based on project needs
Required Skill: SAP IS-U / Retail Access / Utility Customer Service

Position Overview

DTI has an immediate need for an experienced SAP IS-U Retail Access Functional Consultant to support a long-term utility transformation program in New York.

This role will focus on the backend processes supporting Retail Access within SAP IS-U, including supplier-related transactions, customer enrollment and change activities, market requirements, exception management, regulatory compliance, and operational support.

The ideal candidate will have strong knowledge of utility Customer Service and Retail Access business processes, combined with hands-on experience working within SAP IS-U. This individual will serve as a bridge between business stakeholders and technical teams, helping analyze processes, document requirements, resolve operational issues, support testing, and implement process improvements.

Key Responsibilities

• Serve as a subject matter expert for utility Retail Access processes and associated SAP IS-U functionality.
• Support backend Retail Access processes involving retail suppliers, customer enrollment, supplier changes, market transactions, exceptions, and operational processing.
• Provide strategic and in-depth research, analysis, and recommendations related to Customer Service business processes, operational performance, and continuous improvement.
• Analyze current-state Retail Access processes and identify opportunities for process optimization, automation, and improved operational performance.
• Gather, analyze, and document detailed business and functional requirements.
• Ensure business processes and system requirements support applicable regulatory, operational, and internal-control requirements.
• Serve as the liaison between business stakeholders and technical support teams to translate operational needs into clear technical and functional requirements.
• Analyze supplier and enrollment transaction exceptions, identify root causes, and coordinate issue resolution with appropriate business and technical teams.
• Support exception management, including identification, analysis, escalation, resolution, and validation.
• Develop and maintain business-process documentation, procedures, workflows, requirements, and supporting operational documentation.
• Support testing activities, including development of test scenarios, validation of system functionality, defect analysis, and implementation readiness.
• Assist with implementation of system enhancements and operational process improvements.
• Support business continuity, governance, risk identification, escalation, and operational controls.
• Develop and support operational reporting and analysis to measure performance and identify trends or issues.
• Use SAP utility data, query/reporting tools, and analytical methods to investigate business and operational issues.
• Collaborate with Customer Service, Retail Access, regulatory, operations, IT, and other stakeholders to execute departmental and project priorities.

Required Qualifications

• Strong experience with SAP IS-U and utility Customer Service business processes.
• Demonstrated knowledge of Retail Access / Retail Choice processes within the electric or gas utility industry.
• Experience supporting backend utility processes involving retail energy suppliers and customer/supplier transactions.
• Knowledge of supplier enrollment, supplier changes, customer switching, market transactions, exception management, and related Retail Access activities.
• Strong understanding of regulated utility operations and market/regulatory requirements affecting Retail Access.
• Experience analyzing SAP IS-U processes, transactions, data, and operational exceptions.
• Experience gathering and documenting detailed business and functional requirements.
• Ability to translate business requirements into specifications that can be understood and implemented by technical teams.
• Experience with business-process analysis, workflow optimization, issue resolution, testing, and validation.
• Strong analytical skills with experience using query and reporting tools to analyze operational data.
• Experience supporting regulatory compliance, internal controls, governance, and operational reporting.
• Advanced proficiency with Microsoft Excel, PowerPoint, Word, and SharePoint.
• Excellent written and verbal communication skills with the ability to work effectively with both business and technical stakeholders.
• Ability to travel at least 25%, with flexibility for additional travel based on project requirements.

Preferred Qualifications

• Experience supporting a major SAP IS-U CIS implementation or utility transformation program.
• Experience within a deregulated/competitive energy market where customers can select retail energy suppliers.
• Experience with high-volume supplier enrollment, switching, transaction processing, and exception management.
• Understanding of related SAP IS-U Customer Service, Billing, FICA, and master-data processes.
• Experience supporting regulatory or market reporting associated with Retail Access.
• Experience with SIT, UAT, defect management, cutover, implementation, and post-go-live stabilization.
• Experience working directly with utility Customer Service, Retail Access, or market operations organizations.

Ideal Candidate

The strongest candidate will bring a combination of SAP IS-U expertise + direct Retail Access/Retail Choice experience + utility Customer Service knowledge + strong business analysis and operational support capabilities.

This is not a general SAP IS-U functional role. The consultant should have direct experience with the business processes behind Retail Access, including supplier transactions, enrollment and change activities, market requirements, exceptions, and regulatory/operational processes.

Pay rate:
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DTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply, and employment decisions are based solely on merit, qualifications, and business needs.