Service Advisor

We are looking for a Customer Service Advisor to coordinate and schedule customer repairs for our automotive and industrial customers at our Wodonga branch.

Whether you have previous Service Advisor experience or are looking to step into the role, we are happy to train the right person!

In this role, you will make an impact in the following ways:

• Act as the first point of contact for customers, providing a high level of service throughout the repair process
• Communicate clearly with customers regarding repairs, job progress and expected timelines
• Quote customers, plan jobs, create work orders and schedule vehicles for service
• Check parts availability and coordinate with technicians and the Parts team to keep jobs moving
• Process invoices, accounts and purchase orders, ensuring accurate and timely administration
• Maintain accurate records and follow procedures within the service management system
• Build positive relationships with customers and internal stakeholders to ensure a smooth experience from start to finish

To be successful in this role you will need the following:

• Excellent written and verbal communication skills, with solid IT capabilities
• Strong customer service skills and the ability to build positive customer relationships
• Previous Service Advisor, automotive, warranty or similar customer-facing experience is desirable
• An understanding of accounts payable, accounts receivable, invoices and purchase orders is highly desirable
• Strong organisational skills, with the ability to coordinate multiple jobs and priorities
• Technical experience is not essential, however an interest in the automotive, mining or industrial environment would be beneficial

Additional Information:

• Full Time / 38 Hours per week
• Competitive Hourly Rate
• Overtime as required – Penalty rates paid for all work above 38 hours