Operations Specialist

RESPONSIBILITIES

Kforce's client, a leading global entertainment and technology organization in Irvine, CA, is seeking an Operations Specialist to join its Global Network Operations Center (GNOC). This team serves as the frontline for monitoring, incident response, and operational support across large-scale consumer and enterprise environments. The ideal candidate will have experience supporting production infrastructure, responding to incidents, troubleshooting complex technical issues, and helping drive service reliability in a fast-paced environment.

Key Responsibilities

• Monitor systems, applications, and infrastructure for performance issues and outages
• Detect, triage, and respond to incidents impacting end users and business operations
• Coordinate resolution efforts across technical teams and stakeholders
• Analyze logs, alerts, and metrics to identify root causes and remediation paths
• Process routine access, network, and system maintenance requests
• Improve monitoring effectiveness through alert tuning and optimization
• Create and maintain runbooks, troubleshooting guides, and operational documentation
• Drive continuous improvement initiatives focused on operational efficiency and service reliability

REQUIREMENTS:

• Experience in a NOC, Production Operations, Systems Administration, Technical Operations, or similar environment
• Strong Linux troubleshooting and command-line experience
• Understanding of networking fundamentals, including TCP/IP, routing, DNS, packet loss, and ACLs
• Experience with monitoring and observability tools such as Datadog, Grafana, Prometheus, Splunk, ELK, or similar platforms
• Exposure to cloud environments such as AWS or Google Cloud Platform
• Strong problem-solving, communication, and incident management skills

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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