Care Engineer

As a Care Engineer, you will extend advanced technical and product support within care service delivery. In this global & 24x7 support environment, you will handle complex troubleshooting cases, particularly at the solution and system level. You will diagnose issues, work with internal teams, and work closely with R&D to escalate and resolve customer problems. 

With your passion for solving demanding situations/problems, and experience in a customer-facing cloud technology environment, you will focus on delivering an excellent customer support experience while constantly seeking ways to automate and simplify processes in a fast-paced setting.

• Perform initial diagnosis of incidents and apply existing knowledge to find solutions.
• Collect logs, conduct health checks, and facilitate troubleshooting sessions between customers and L3 teams.
• Ensure seamless service delivery and continuous performance improvement.
• Participation: Join weekly case review meetings with Market and L3 teams to track progress and enhance resolution efficiency.
• Extend 24x7 critical incident support.
• Operate within the European time zone.
• Oversee and drive the entire delivery-to-care process.

You have:

• 10+ years of experience in technical care and Kubernetes development, with a Bachelor's or equivalent degree.
• Practical experience in Kubernetes/OpenShift development, testing/support, or CNF support and deployment, or OpenStack support, development/testing.
• Advanced (Level-3) expertise on Linux.
• Worked/comfort to work in the European time zone or supported the European customer.

Nice to have:

• English language proficiency.
• Basic (Level-2) networking expertise will be a plus.