Education Benefits Specialist

AtWork Group is seeking an Education Benefits Specialist to support our administrative and support services teams. In this role, you'll manage tuition assistance and education benefit programs, guiding employees through eligibility, application, and reimbursement processes. You will verify documentation, maintain accurate records, and partner with HR, payroll, and education providers to ensure timely payments. You'll also answer benefit questions, track program usage, and help promote learning opportunities that support employee growth and client satisfaction in AtWork's service-focused, franchise-driven environment.

Responsibilities

• Guide candidates and employees on education assistance, tuition reimbursement, and training benefit options
• Review, verify, and process education benefit applications and supporting documentation
• Maintain accurate records of education benefits, approvals, payments, and program usage in internal systems
• Communicate program policies, eligibility criteria, and deadlines to employees, clients, and franchise teams
• Coordinate with HR, payroll, and external education providers to ensure accurate and timely payments
• Track program metrics, prepare basic reports, and recommend improvements to education benefit offerings
• Support recruiters and account managers in promoting education benefits as a talent attraction and retention tool
• Respond promptly to inquiries, resolve issues, and escalate complex cases as needed
• Stay current on relevant education programs, grants, and employer-sponsored learning trends
• Assist with outreach materials, orientations, and presentations related to education benefits

Required Skills

• Education benefits administration
• HRIS or benefits systems
• Document review and verification
• Data entry and recordkeeping
• Customer service and support
• Microsoft Excel and Word
• Policy interpretation and communication
• Reporting and basic analytics
• Time management and prioritization
• Collaboration with HR and payroll