IT Tech

Role Summary
This position involves monitoring and maintaining various information technology systems, ensuring optimal performance and security. The role includes incident management, asset tracking, and supporting IT infrastructure to facilitate seamless technology operations within an organization. It is suited for individuals with foundational IT knowledge and strong troubleshooting skills, working primarily in a fast-paced environment.

Responsibilities

• Monitor multiple IT systems and applications using Service Now and Power BI reports to identify issues and asset health status.
• Manage IT assets by tracking inventory levels, preparing shipments, and updating asset records in accordance with established processes.
• Respond to service requests and escalate complex issues beyond incident management, coordinating across IT teams to troubleshoot and resolve.
• Schedule and coordinate warranty repairs and manage lifecycle activities for end-user desktops, laptops, and accessories.
• Receive incoming IT equipment from vendors, prepare for deployment, and ship to organizational locations, ensuring successful delivery.
• Perform basic infrastructure and application monitoring functions to maintain system stability.
• Create, route, and close Service Now incident tickets, following up until resolution.
• Diagnose and troubleshoot end-user technology issues, providing timely support.
• Assist with infrastructure projects related to facilities and networking technology, supporting other IT teams in field operations.
• Execute administrative support tasks, including imaging new hardware and performing routine maintenance duties.

Qualifications

• Knowledge of computer hardware components, IP networking, and basic infrastructure technologies.
• Experience with desktop/laptop hardware, operating systems (Windows, Linux), and Microsoft Office Suite.
• Understanding of virtualization, Windows server, and Cisco switching/routing technologies.
• Familiarity with incident management and ticketing systems such as Service Now.
• Ability to interpret data reports and perform system evaluations, using tools like Excel.
• Strong problem-solving skills for hardware and system issues, with the capacity to research and analyze problems independently.
• Effective communication skills to interact with stakeholders and provide customer service.
• Reliable attendance and the ability to perform additional assigned duties as needed.
• Valid driver’s license required for equipment handling and transportation.

Publishing Pay Range: $18.00 - $25.00 hourly
This position is based in office and requires employee to work on-site.