Field Service & PDI Engineer

Reports to: Head of Services Location: Field-Based with regular attendance at Head Office and customer sites as required. Job Summary The Field Service & PDI Engineer is responsible for the installation, maintenance, repair, and support of multifunctional print devices, IT-connected office equipment, and related technology solutions.

The role combines field-based copier engineering, IT support skills, and Pre-Delivery Inspection (PDI) responsibilities to ensure equipment is prepared, configured, and deployed to the highest standards.

Key Responsibilities Field Service Engineering - Install, service, maintain, and repair multifunctional printers, photocopiers, scanners, and associated office technology. - Diagnose and rectify mechanical, electrical, software, and connectivity faults. - Respond to customer service calls within agreed service level agreements (SLAs). - Complete preventative maintenance visits to maximise equipment reliability and customer satisfaction. - Accurately record service activity, parts usage, and customer interactions using company systems. - Provide technical advice and user guidance to customers where required.

IT & Network Support - Configure devices for network environments including TCP/IP, print drivers, scan-to-email, cloud services, and document management solutions. - Troubleshoot network connectivity issues relating to printers and MFDs. - Support integration with Microsoft 365, Active Directory, network folders, and secure print solutions. - Configure and maintain firmware updates and software applications associated with managed print services. - Liaise with customer IT departments and internal technical teams to resolve complex issues.

Pre-Delivery Inspection (PDI) - Conduct full pre-delivery inspections on all equipment prior to customer installation. - Build, configure, test, and quality-check devices to ensure readiness for deployment. - Install firmware, software, network settings, and customer-specific configurations. - Prepare delivery documentation and equipment records. - Ensure all assets, accessories, and consumables are correctly allocated and packaged.

Operational Support - Assist with equipment refurbishment, upgrades, and reconditioning projects. - Support stock control and parts management activities. - Assist in product demonstrations and technical evaluations when required. - Provide technical support to colleagues and contribute to continuous improvement initiatives.

Knowledge, Skills & Experience Essential - Previous experience as a photocopier, printer, or field service engineer. - Good understanding of networking principles including TCP/IP, DNS, DHCP, and Wi-Fi networking. - Experience configuring multifunctional devices in networked environments. - Strong fault-finding and diagnostic skills. - Excellent customer service and communication skills. - Ability to work independently and manage workload effectively. - Full UK driving licence.

Desirable - Experience with managed print solutions. - Knowledge of Microsoft 365 environments. - Experience with document management software. - Manufacturer accreditations (e.g. Ricoh, Sharp, Konica Minolta, Canon, Kyocera, Xerox, HP or Epson).

Person Specification - Customer-focused and professional - Organised and detail oriented - Positive and proactive approach - Flexible and adaptable - Team player with strong communication skills