Full timeHuman Resources

Associate / Sr. Associate - Refferal

SutherlandKochi, KL🇮🇳India

Why this role stands out

This role offers excellent opportunities for career growth within a globally recognized leader in technology and business process excellence. You will thrive here if you are passionate about delivering outstanding customer experiences and eager to develop your skills in a supportive team environment. Apply now to unlock your potential with Sutherland!

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeOn Site

LocationKochi, KL, India

Job description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issues, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.

You would be responsible for -

Resolving requests/inquiries made by customers via email, chat or Social
Achieving contact center statistics and SLAs (contractual metrics)
Adhering to non-disclosure agreement & data security policies
Completing upskilling & e-courses mandated by each program
Attending coaching sessions & ensure feedback is implemented
100% schedule adherence, no absenteeism & positively contribute to reducing program shrinkage

Eligibility Criteria: Any full-time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2025 Passout can apply

Other Additional Skills required:
Excellent verbal and written English language skills.
Good analytical and typing skills.
Flexibility to work shifts including nights.
Candidates must reside within a radius of 25 Km of our office

Disclaimer:
Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com