Quick overview
Job description
Responsibilities:
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Assist in addressing resident inquiries, complaints, and requests in a timely and professional manner.
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Foster positive relationships with residents to enhance community satisfaction and retention.
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Plan and coordinate community events and activities to promote resident engagement.
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Assist with leasing activities, including conducting tours of the property, processing applications, and preparing lease agreements.
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Ensure accurate and up-to-date records of all leasing transactions and resident information.
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Collaborate with the marketing team to implement and track marketing campaigns and strategies.
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Maintain organized and efficient office operations, including managing correspondence, filing, and office supplies.
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Support the Community Manager in preparing reports, budgets, and other documentation as needed.
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Handle incoming calls, emails, and walk-in inquiries with professionalism and courtesy.
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Conduct regular inspections of the property to ensure cleanliness, safety, and adherence to community standards.
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Coordinate with maintenance staff to address and resolve maintenance requests and issues promptly.
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Assist in the enforcement of community policies and regulations to maintain a high standard of living for residents.
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Assist with rent collection, processing payments, and managing delinquent accounts.
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Help in preparing and reviewing financial statements and reports.
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Support the Community Manager in managing the property's budget and financial performance.
Resident Relations:
Leasing Support:
Administrative Duties:
Property Management:
Financial Responsibilities:
Qualifications:
- Previous experience in property management, hospitality, or customer service, preferably in a Class A/luxury setting.
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Strong interpersonal and communication skills with a customer-focused attitude.
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Proficiency in property management software (e.g., Yardi, RealPage) and Microsoft Office Suite.
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Excellent organizational skills with the ability to multitask and prioritize effectively.
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Detail-oriented and proactive with a strong problem-solving mindset.
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Ability to work flexible hours, including weekends and holidays, as needed.
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