Service Technician I

Service Technician I | Marlborough, CT, United States | On-site We're hiring on behalf of a world-leading provider of integrated security solutions, dedicated to protecting, connecting, and optimizing businesses of all sizes. With a global presence and a commitment to making the world a safer place, this organization delivers an unparalleled client experience through its people, knowledge, and advanced technology. They offer a comprehensive portfolio of video, access, intrusion, fire, and integrated systems and services, serving as a leading systems integrator and alarm monitoring company. The Role • Respond to trouble tickets to ensure application uptime and system performance. • Diagnose and resolve application issues, working both independently and as part of a team. • Execute preventative maintenance tasks to maximize application availability and identify system faults. • Perform routine configuration changes, including user permissions and application settings. • Document all system modifications accurately through a digital change control tracking system. • Produce high-quality technical documentation for system deployment. What You'll Need • High School diploma or equivalent. • Experience installing and troubleshooting low voltage equipment. • Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms. • Working knowledge of network communications and IP addressing. • Strong written and verbal communication skills, excellent problem-solving, and analytical abilities. • A positive attitude and strong work ethic are essential. What's On Offer • Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance. • 401K with a 60% match up to 6% of salary. • Paid time off for vacation, holidays, and sick days. • Company-provided vehicle, laptop, and cell phone. • Opportunities for paid company training and educational assistance. Apply via Haystack today!