Service Technician I

Service Technician I | Marlborough, CT, United States | On-site

We're hiring on behalf of a world-leading provider of integrated security solutions, dedicated to protecting, connecting, and optimizing businesses of all sizes. With a global presence and a commitment to making the world a safer place, this organization delivers an unparalleled client experience through its people, knowledge, and advanced technology. They offer a comprehensive portfolio of video, access, intrusion, fire, and integrated systems and services, serving as a leading systems integrator and alarm monitoring company.

The Role

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application issues, working both independently and as part of a team.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes, including user permissions and application settings.
• Document all system modifications accurately through a digital change control tracking system.
• Produce high-quality technical documentation for system deployment.

What You'll Need

• High School diploma or equivalent.
• Experience installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Working knowledge of network communications and IP addressing.
• Strong written and verbal communication skills, excellent problem-solving, and analytical abilities.
• A positive attitude and strong work ethic are essential.

What's On Offer

• Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance.
• 401K with a 60% match up to 6% of salary.
• Paid time off for vacation, holidays, and sick days.
• Company-provided vehicle, laptop, and cell phone.
• Opportunities for paid company training and educational assistance.

Apply via Haystack today!