Quick overview
Job description
Support sales in customer service, quoting, new customer setup, and coordinating delivery, job changes, issues on location, communications, reporting, and billing. Individual must be able to multi task in a fast paced environment meeting strict deadlines while maintaining attention to detail and accuracy. This position requires on-call rotation and after hours customer service.
Prepare customer quotes.
Coordinate communication between teams to resolve issues on location.
Track customer specific requirements and pricing.
Monitor available inventory for upcoming jobs.
Track and report customer activity.
Track and report revenue.
Coordinate incoming and outgoing jobs.
Coordinate with customers to get invoices and/or tickets signed.
Review and approve customer invoices.
Create credit memos and manage the approval process.
Train new employees on department process and work instructions
Perform other work-related tasks as necessary.
Comply with all NOV Company and HSE policies and procedures.
Other job duties assigned by the business unit
Generate reports and verbal communication to schedule outgoing and incoming jobs daily.
- Create and review customer quotes.
- Ensure all invoices are accurate and approved in a timely manner to be submitted to the customer for payment per the customer requirements.
- Track and manage disputes to ensure DSO goals are achieved.
- Preferably 2+ years of ESP and/or Artificial Lift Experience
- Experience in Customer Service and Sales
- Excellent Communication Skills
- Ability to multitask and work in a fast-paced environment to meet strict deadlines.
- Strong organization and time management skills.
Knowledge of MS Office Suite (Word, Excel, Outlook).
Current Knowledge of the Oil and Gas Industry and Artificial Lift Equipment.