Senior Manager, Transformation PMO

Manpower are currently seeking an interim Senior Manager, Transformation PMO to work with our global FMCG client Reckitt, renowned for brands such as Dettol, Finish, Nurofen to become an integral part of their fast-paced FMCG environment.
The position is based in Slough. This a full-time temporary role to start as soon as possible and to run for 12 months, Monday to Friday. Compensation for this role is competitive.
The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.
About IT&D
In IT&D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.

About The Role
We are seeking an experienced Transformation PMO Lead to establish and run the Programme Management Office for a strategic IT Operations Transformation programme.
This programme will transform IT service operations from a predominantly manual, people-intensive operating model to a modern AI-enabled and automation-driven model, leveraging AI Ops, intelligent automation, predictive operations, and enhanced service management capabilities across all IT&D service towers (Lots).
The role will work in close partnership with the Transformation Director, Lot leaders, vendors, Finance, Procurement, HR, and senior IT&D leadership to ensure successful programme delivery. A key component of the programme may include the transition of operational services from our incumbent service provider to a new strategic partner, subject to the outcome of an ongoing sourcing process.
The successful candidate will establish programme governance, drive planning and execution disciplines, manage interdependencies across workstreams, track risks and benefits, and provide leadership visibility through high-quality reporting and controls.

In summary, you'll:
Establish and lead the programme management office for a multi-workstream IT Operations Transformation programme
Define programme governance, decision-making forums, reporting structures, and delivery standards
Partner closely with the Transformation Director to ensure programme objectives, milestones, and outcomes remain aligned
Develop and maintain integrated programme plans across all Lots, managing dependencies, critical paths, and resource requirements
Coordinate delivery activities across internal teams, service tower leaders, vendors, and transformation partners
Support planning and execution of a potential managed services transition from incumbent suppliers to a new strategic vendor
Maintain programme RAID (Risks, Assumptions, Issues, Dependencies) processes and drive effective mitigation actions
Establish executive reporting and dashboards that provide clear visibility of progress, risks, costs, benefits, and decisions required
Drive programme governance with senior stakeholders, ensuring accountability and timely decision-making
Track financial performance, business cases, budgets, forecasts, and transformation benefits realization
Monitor programme quality and ensure adherence to agreed delivery methodologies, controls, and compliance requirements
Coordinate change management activities and readiness planning across impacted teams and stakeholders
Support organisational transition activities, including operating model changes, service transformation, workforce impacts, and vendor onboarding
Drive continuous improvement in programme delivery practices and governance processes
Ensure successful handover of transformed capabilities into business-as-usual operations

Your experience & skills:
Significant experience leading PMO or programme governance functions for large-scale technology transformation initiatives
Proven track record supporting complex global transformation programmes involving multiple stakeholders and workstreams
Experience managing large-scale IT outsourcing, managed services transitions, service integration, or vendor transformation programmes
Strong knowledge of programme management methodologies, governance frameworks, and portfolio management practices
Experience managing executive-level reporting and steering committee governance
Strong understanding of IT Operations, Service Management, Automation, AI Ops, Cloud Operations, or Digital Transformation environments
Experience managing programme financials, budgets, forecasts, and benefits tracking
Expertise in risk, issue, dependency, and change management
Exceptional stakeholder management and influencing skills across senior leadership teams
Strong analytical and problem-solving capabilities with the ability to simplify complex situations into actionable insights
Experience working in global and matrixed organisations
Relevant programme management certifications (PMP, MSP, PRINCE2, PgMP, Agile, or equivalent) desirable

Your personal skills:
Structured and highly organised with exceptional attention to detail
Calm and effective in managing complexity, ambiguity, and competing priorities
Strong leadership presence with the ability to influence without formal authority
Collaborative and relationship-focused, with excellent stakeholder engagement skills
Results-oriented and focused on delivering measurable business outcomes
Confident communicator capable of engaging effectively with executives and operational teams alike
Proactive, resilient, and comfortable driving accountability across diverse stakeholder groups
Strategic thinker with the ability to balance long-term transformation goals against short-term delivery priorities
What Success Looks Like: