Quick Overview
Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Canberra, Australian Capital Territory, Australia
Continuous ImprovementGenesys
Job Description
Unisys in Canberra is seeking a Genesys Cloud CX Architect to support mission-critical contact centre environments for government departments. You will provide Level 2/3 support across Genesys Cloud CX, telephony, IVR and call flows, integrations, and operations, ensuring reliable, high-performing services through proactive governance and continuous improvement.
The role involves monitoring platform health, performing root cause analyses, designing IVR/call flows with Architect, and coordinating
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