EUT Engineer

Are you a hands-on IT support professional who enjoys solving technical problems and delivering exceptional customer service?
We're looking for a proactive and technically capable EUT Services & Infrastructure Support Engineer to become the primary IT contact for our Gold Coast office and support colleagues across CFC Australia and Global Security Services (GSS).
About the role: This is an opportunity to take ownership of onsite technology support within our Gold Coast office while contributing to CFC's global EUT operating model.
You'll work across Microsoft 365, identity and access management, endpoint technologies, networking, meeting room technology and office infrastructure. You'll collaborate with experienced global teams while helping to improve the technology experience for colleagues across Australia.
Why Join Us?
Working with CFC means joining a market leading, innovative underwriting team that values excellence, development, and collaboration. You'll have access to meaningful professional growth opportunities, exposure to diverse risks and brokers, and the chance to strengthen your industry presence through events and networking.
Our culture emphasises continuous improvement, teamwork, and a supportive environment that empowers you to succeed and progress in your underwriting career.
Responsibilities Include:

• Providing onsite, walk-up and remote IT support across CFC Australia and GSS
• Managing incidents and service requests through to resolution
• Supporting employee onboarding, offboarding, account administration and device deployment
• Administering Microsoft 365, Entra ID, MFA and endpoint technologies
• Troubleshooting devices, applications, networks, VPNs and meeting room technology
• Supporting local infrastructure and escalating complex issues to global teams
• Maintaining IT assets, documentation and operational procedures
• Supporting technology projects, change activities and service improvements

About You:

• Experience in desktop support, End User Technology, infrastructure support or a similar role
• Hands-on experience with Microsoft 365, Entra ID and endpoint technologies
• Strong troubleshooting skills across Windows, macOS, Teams and networking
• Knowledge of Cisco, Meraki, Cato or similar technologies
• Experience working within ITIL-based service management processes
• Strong customer service, communication and problem-solving skills
• Ability to work independently while collaborating with global teams

Why you'll love working at CFC:
We are proud winners of Top Insurance Employers 2022, 2023 and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy:

• Our 'Excellence Program' encourages and rewards a culture of high-performing individuals and teams
• 'You Do You Day' - an annual additional leave today to do something that brings you joy
• Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better
• Annual end of financial year and end of calendar year events, in addition to social club arrangements
• Optional annual charity volunteering day, facilitated by us
• 3 additional personal leave days per year - for whatever you need
• Flexible public holidays - to celebrate our diversity you can "Swap" 2 public holidays for a more culturally significant day to suit you

Applications will only be considered where you clearly explain in an application letter why you are a match for this role. You must also include your resume.
Applicants must be an Australian Citizen or Permanent Resident to apply for this role.
Only shortlisted candidates will be contacted.