Quick overview
Job description
Position Title: SRE Platform Engineer
Location: Charlotte, NC – Day 1 Onsite, No Remote
Duration: Long term
1. Platform & Reliability Engineering
- Embed SRE and production engineering principles into Payments Modernization from design through early life support.
- Define and validate non-functional requirements (NFRs) covering resilience, scalability, security, and operability.
- Drive replay, retry, and exception-handling validation for event-driven payment flows.
- Lead capacity and performance testing, including volume growth and peak event scenarios (e.g. FedNow, CHIPS, SWIFT).
2. Service Transition & Operational Readiness
- Own Permit-to-Operate readiness across environments (NFR Testing).
- Define cutover, shadow support, and early life support models.
- Ensure runbooks, support procedures, on-call readiness, and escalation paths are production-grade before go-live.
- Partner with Change Assurance to apply risk-based release controls, canary/blue-green strategies, and rollback automation.
3. Observability & Stability
- Implement end-to-end observability across Kafka, MongoDB, API layers, and downstream payment components.
- Define and monitor SLOs, error budgets, and golden signals.
- Reduce alert noise through signal design, correlation, and automation.
- Analyze early defects and exception patterns (ACK/NACKs, business errors) to drive stabilization.
4. Chaos Engineering & Continuous Improvement
- Design and execute controlled failure testing (chaos engineering) to validate recovery patterns and blast radius.
- Lead blameless RCAs, ensuring corrective actions are owned and recurrence is prevented.
- Drive continuous service improvement (CSI) initiatives, including automation, resilience uplift, and technical debt reduction.
Required Qualifications
- 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- 2+ years of application support experience.
- 2+ years of experience in Application Frameworks such as Spring Boot, Spring WebFlux.
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