Technical Operations Lead - SRE

Description:
Hybrid depends on location and important meetings in either Raleigh, NC or Phoenix, AZ or Dallas, TX
Our client, an industry leader in banking and financial services, has an excellent opportunity for an SRE, Tech Lead to work on a full-time opportunity. Work will be a hybrid in Raleigh, NC or Phoenix, AZ. The SRE, Tech Lead will join our Enterprise Observability and Site Reliability Engineering team. This role is responsible for improving the reliability, availability, performance, and operational excellence of critical enterprise platforms and applications. The ideal candidate combines strong software engineering and infrastructure expertise with a passion for automation, observability, and operational excellence. You will partner closely with application development, cloud engineering, infrastructure, security, and production support teams to establish reliability standards, implement monitoring strategies, and drive proactive risk reduction across the technology landscape.
This is a full-time, permanent opportunity, offering a competitive salary and comprehensive benefits package. Qualified applicants must be willing and able to work on a w2 basis.
Salary: $150,000 - $200,000/ yr. w2
JN -68
Responsibilities:

• Design, implement, and maintain highly available, resilient, and scalable technology platforms.
• Manage Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets across critical services.
• Lead reliability reviews and identify opportunities to improve system stability and performance.
• Drive root cause analysis and corrective actions for high-severity incidents during the problem process.
• Serve as a subject matter expert for enterprise observability platforms, including Dynatrace and related monitoring technologies.
• Develop monitoring, alerting, synthetic testing, and dashboard strategies.
• Improve visibility into application health, infrastructure performance, user experience, and business transaction monitoring.
• Partner with engineering teams to embed observability practices throughout the software development lifecycle.
• Identify and eliminate operational toil through automation.
• Develop scripts, tooling, integrations, and self-service capabilities.
• Enhance CI/CD processes to improve deployment reliability and operational efficiency.
• Support infrastructure-as-code and automation-first operating models.
• Participate in major incident response and problem management activities.
• Establish and improve operational runbooks, standards, and best practices.
• Drive reduction in Mean Time to Detect (MTTD) and Mean Time to Restore (MTTR).
• Implement proactive monitoring and predictive alerting capabilities.
• Provide technical leadership and mentoring to engineers across the organization.
• Influence reliability and observability strategy at the enterprise level.
• Collaborate with application owners, cloud teams, security teams, and executive stakeholders.
• Champion a culture of ownership, accountability, and continuous improvement.

Experience Requirements:

• 7+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, Infrastructure Engineering, or related disciplines.
• Strong experience supporting mission-critical production environments.
• Hands-on experience with observability and monitoring platforms such as Dynatrace, Splunk, Databahn or similar technologies.
• Strong understanding of application performance monitoring (APM), distributed tracing, log analytics, and infrastructure monitoring.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.
• Proficiency with scripting and automation.
• Strong troubleshooting, analytical, and problem-solving skills.
• Large financial institution experience in a complex environment.
• Deep expertise with Dynatrace platform administration and implementation preferred.
• Experience in enterprise-scale financial services or highly regulated environments preferred.
• Knowledge of cloud-native observability patterns and OpenTelemetry preferred.
• Experience implementing SRE practices including SLOs, Error Budgets, reliability reviews, and operational readiness assessments preferred.
• Familiarity with enterprise event management and AIOps platforms preferred.
• Certifications in cloud platforms, Dynatrace, Kubernetes, or related technologies preferred.
• Experience leading large-scale monitoring transformation initiatives preferred.

Education Requirements:
Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience.
Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact .
About Eliassen Group:
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.
Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.
Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!