Online Business Assistant

Offshore Virtual Assistants (OVA), a trusted Australian outsourcing partner, is supporting a membership-based organisation in the human resources and professional development sector, supporting senior HR professionals across Australia. Our mission is to provide members with resources, networking opportunities, events, and a supportive community to help them succeed in challenging leadership roles.

Are you organised, proactive, and ready to make a real impact in a growing business? We're looking for an Online Business Manager / Virtual Assistant to join our team, supporting our members and operations across Australia.

Key Systems

The role requires strong competency in:

• Microsoft 365 suite (SharePoint, Excel, Forms, OneNote, Planner, Power Automate, Outlook)
• GoDaddy (website management)
• Mailchimp (email newsletters and campaigns)
• LinkedIn (social media marketing and promotion)
• SurveyMonkey (member feedback surveys)
• Copilot for Business (AI productivity tools)
• Canva (basic marketing images within brand style guidelines)

Key Responsibilities Administration Tasks

• Manage event calendars and send reminders, prepare name tags, and coordinate food/logistics for events.
• Promote events through internal communications and social media channels.
• Prepare event run sheets, pre-brief key personnel, and manage event feedback collection.
• Maintain member database, ensuring accuracy and confidentiality.
• Coordinate onboarding and offboarding of members, including activation of membership benefits.
• Manage shared email inbox, assign tasks, and ensure timely responses to member queries.
• Coordinate appointment scheduling and prepare weekly team meeting agendas and summaries.

Sales and Marketing Tasks

• Manage LinkedIn outreach: connect with new contacts, send messages, initiate conversations, and hand off qualified leads.
• Post and schedule social media content according to yearly content plans.
• Follow up on website queries and manage communications professionally.
• Update website content, support SEO initiatives, and maintain member portal.
• Manage monthly member communications via Mailchimp and other internal channels.

About You

• Proactive, takes initiative, and looks for ways to improve processes and member experience.
• Experienced as a virtual assistant or operations support professional, ideally within a small business environment.
• Values efficiency, accountability, and delivering high-quality work.
• Enjoys owning tasks from start to finish and implementing new workflows and systems.
• Thrives in a collaborative, high-performance team environment and genuinely cares about making work easier for colleagues and members.