Microsoft Platform Engineer

About the Company

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Title: Microsoft Platform Engineer

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Location: Seattle Office (No Remote)

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Hire Conditions: C2H (Only USC, GC)

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About the Role

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We are looking for a senior Microsoft Platform Engineer to serve as the technical SME and solution owner for our Microsoft 365 E5 and endpoint management ecosystem. This role will own the design, implementation, optimization, and operational maturity of Microsoft 365 Apps, Intune, SCCM, application catalog services, endpoint compliance, and cloud patch management. The ideal candidate is a hands-on engineer who can operate as both an implementer and strategic solution provider. This person will help modernize endpoint management, improve application delivery, strengthen patch compliance, optimize Microsoft E5 capabilities, and create a better user experience across the organization. This role will work closely with Infrastructure, Service Desk, Security, Compliance, and business teams to deliver secure, scalable, and efficient Microsoft platform services.

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Responsibilities

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• Microsoft 365 E5 Platform Ownership
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• Serve as the technical SME and principal engineer for Microsoft 365 E5 services, with a focus on core productivity and collaboration platforms.
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• Own the engineering, configuration, governance, and operational support of Microsoft Office applications, including Outlook, Teams, Word, Excel, PowerPoint, OneDrive, SharePoint, and related Microsoft 365 services.
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• Evaluate existing Microsoft 365 E5 capabilities and identify opportunities to improve adoption, security, automation, compliance, and cost efficiency.
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• Partner with business stakeholders to understand productivity needs and translate them into secure, scalable Microsoft platform solutions.
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• Develop standards, best practices, and platform governance for Microsoft 365 service configuration and usage.
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• Act as an advocate for Microsoft 365 capabilities by educating teams on available tools, features, and productivity opportunities.
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• Endpoint Management: SCCM, Intune, and Co-Management
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• Engineer, administer, and optimize Microsoft Intune and Microsoft Configuration Manager/SCCM environments.
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• Lead endpoint management modernization efforts, including migration from traditional SCCM-heavy models to cloud-first or co-managed endpoint strategies.
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• Design and manage device compliance policies, configuration profiles, security baselines, endpoint restrictions, and conditional access integrations.
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• Develop and maintain Windows device enrollment, provisioning, Autopilot, and lifecycle management processes.
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• Manage endpoint standards for corporate devices, virtual desktops, remote users, and shared workstations.
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• Ensure endpoint management practices align with security, compliance, audit, and operational support requirements.
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• Provide Tier 3/engineering-level support for endpoint management escalations.
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• Application Packaging, Deployment, and App Catalog
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• Own the enterprise application catalog strategy for Microsoft-managed endpoints.
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• Package, test, deploy, and maintain business applications through Intune, SCCM, Company Portal, and other approved distribution mechanisms.
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• Develop application deployment standards, including detection rules, dependency management, rollback procedures, and user communication processes.
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• Partner with Service Desk and Application Support teams to ensure cataloged applications are current, accurate, supportable, and easy for users to access.
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• Establish repeatable intake, testing, approval, and publishing processes for new applications.
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• Monitor application deployment success rates, failures, remediation actions, and user adoption.
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• Identify opportunities to reduce manual installs, improve self-service, and streamline application lifecycle management.
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• Cloud Patch Management and Endpoint Security Operations
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• Design and implement modern patch management strategies using Intune, Windows Update for Business, Autopatch, SCCM, and related Microsoft technologies.
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• Own patch compliance reporting, exception handling, deployment rings, maintenance windows, and remediation workflows.
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• Partner with Security and Infrastructure teams to ensure timely remediation of vulnerabilities across Windows endpoints and Microsoft-managed devices.
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• Develop patching dashboards, compliance metrics, and executive-ready reporting for endpoint health.
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• Create controlled deployment strategies for OS updates, feature updates, driver updates, firmware updates, and third-party application updates where applicable.
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• Continuously improve patch success rates, reduce endpoint risk, and minimize disruption to end users.
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• Solution Engineering and Platform Improvement
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• Serve as a solution provider for business and IT teams by designing practical, scalable Microsoft-based solutions.
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• Lead technical discovery, requirements gathering, design, implementation, testing, rollout, and operational handoff for Microsoft platform initiatives.
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• Evaluate current-state tools, processes, and configurations to identify gaps, risks, inefficiencies, and opportunities for standardization.
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• Create technical roadmaps for Microsoft platform maturity, including endpoint modernization, application lifecycle automation, and user productivity enhancements.
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• Develop proof-of-concepts and pilots for new Microsoft capabilities before enterprise rollout.
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• Partner with Security, Compliance, and IT leadership to align Microsoft platform initiatives with enterprise risk and governance requirements.
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• Contribute to cost optimization by improving license utilization, eliminating duplicate tools, and maximizing existing Microsoft E5 investments.
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• Documentation, Governance, and Operational Excellence
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• Create and maintain technical documentation, runbooks, support guides, architecture diagrams, SOPs, and knowledge base articles.
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• Define clear operational handoffs between Engineering, Service Desk, Security, and Application Support teams.
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• Establish governance for Microsoft 365 configuration changes, endpoint policy updates, application catalog publishing, and patch deployment.
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• Participate in change management/CAB processes for production-impacting Microsoft platform changes.
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• Define success metrics and regularly report on platform health, adoption, compliance, and operational performance.
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• Mentor Service Desk and junior engineers on Microsoft platform support practices.
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• Drive continuous improvement using measurable outcomes, operational data, and user feedback.
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Qualifications

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• 7+ years of IT infrastructure, endpoint engineering, or Microsoft platform experience.
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• 5+ years of experience with Microsoft 365 administration.
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• 5+ years of experience with SCCM/Microsoft Configuration Manager.
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