iGaming Floor Operations Supervisor

Evolution Group AB is a leading international provider of Business-2-Business products and IT-services for Live Dealer online casinos. Across our 12 sites, we have about 6500 people working in the fields of Game Presenters (Online Casino Dealers) & Hosts, Game Development, Software Engineering, IT-support, Facility build and maintenance as well as people & administrative support services. Evolution was founded in 2006, the company is listed on the Swedish stock exchange Nasdaq since 2015.

Our services, which allow licensees’ players on desktop, tablet and smartphone to play Live Casino games at real tables and with real dealers, have won multiple international industry awards, including the ‘Casino Content Supplier of the Year’ at the 2019 EGR North America Awards. 

Our New Jersey Studio was launched in August of 2018 as Evolution's first U.S. based Studio to serve a growing base of local clients. The studio currently has about 150 employees, residing in the welcoming casino world of Atlantic City.

We're looking for an experienced and dynamic iGaming Floor Operations Supervisor to join our team in Atlantic City. In this pivotal supervisory role, you'll be responsible for ensuring operational excellence on the gaming floor while fostering a collaborative, supportive environment for your team. You'll balance the needs of our gaming professionals with our company's objectives, making decisive, thoughtful decisions that keep our operations running smoothly and efficiently. This position offers the opportunity to lead, mentor, and inspire a talented team while driving innovation and maintaining the highest standards of professionalism and integrity.

• Manage, supervise, coach, and motivate team members to build strong team spirit and foster a collaborative work environment
• Present new policies, procedures, and initiatives to team members in a clear and engaging manner
• Analyze employee performance data and metrics to identify trends, opportunities for improvement, and recognition of achievements
• Establish and maintain effective cross-departmental cooperation to support organizational goals
• Handle disciplinary matters with transparency, empathy, and fairness while maintaining professional standards
• Manage projects, deadlines, and ad-hoc operational situations with efficiency and sound judgment
• Propose innovative ideas and initiatives that enhance departmental performance and employee engagement
• Manage employee expectations and address requests in a timely and professional manner
• Work with internal systems and tools (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.) to support daily operations and reporting
• Be stationed within the gaming floor environment for approximately 80% of your shift to provide direct supervision and support
• Ensure compliance with all gaming regulations and company policies at all times

**Required Qualifications:

• Valid Casino Employee Registration license through the NJ Division of Gaming Enforcement
• Proven leadership and team management experience with the ability to lead, motivate, and hold others accountable
• Technical proficiency with Microsoft Office and computer-based systems
• Strong communication skills, both verbal and written
• Excellent organizational and time management abilities
• Demonstrated problem-solving and decision-making skills
• Ability to work flexible shifts and schedules on short notice
• Ability to sit or stand for extended periods during your shift
• Physical capability to perform functions related to gaming floor operations
• Knowledge of gaming regulations, compliance requirements, and industry best practices

**Preferred Qualifications:

• 3 months or more of experience in an online gaming or iGaming role
• Experience with gaming floor management systems and tools (JIRA, TTS, WIKI, Evo Desk, NEVOS)
• Background in performance management, coaching, and employee development
• Experience in conflict resolution and handling disciplinary matters
• Familiarity with data analysis and performance metrics reporting
• Previous supervisory or management experience in a fast-paced, regulated environment

**Competencies:

• Managerial courage and assertiveness
• Detail-oriented mindset with strong analytical abilities
• Collaborative and inclusive approach to leadership
• Empathy and emotional intelligence
• Goal-oriented focus with commitment to operational excellence
• Resilience and adaptability in a dynamic environment

About Us

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.

Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).

Evolution New Jersey was established in 2018. More information on Evolution.com

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All your information will be kept confidential according to EEO guidelines.