Technical Consultant

Location: Travelling to various client locations (Brighton-based this is not a remote working role)

Job Type: Permanent, Full-Time

Reports to: Professional Services Manager

About Trident

AtTrident,wemakeITasourceofstrength,helpingorganisationsthrivesotheycanbettersupportthepeoplewhorelyonthemeveryday.

Webelievetechnologyshouldempowerpeople,strengthenorganisations,andenablebetteroutcomes.Byworkingintruepartnershipwithourclients,weprovidereliableITservices,practicalguidance,andpeople-focusedsupportthathelpbusinessessucceed.

Benefits

JoiningTridentmeansbecomingpartofasupportiveandcollaborativeenvironmentwhereyourcontributionisrecognisedandrewarded.Wearecommittedtosupportingyourwellbeing,professionaldevelopment,andwork-lifebalance:

• 33daysannualleave(includingbankholidays),increasingbyonedayperyearofserviceupto40days.
• Accesstoon-demandITcourses,practicetestsandvirtuallabs.
• AccesstoBupaEmployeeAssistanceProgramme(EAP)foryouandyourfamily.
• CycletoWorkscheme.
• AccesstovendorpricingforpersonalIThardwareandsoftwarepurchases.
• MicrosoftWorkplaceDiscountProgrammewithsavingsonSurfacedevicesandMicrosoft365subscriptions.
• Regularsocialevents,team-buildingactivities,andaRefer-a-Friendbonusscheme.

About the Role

We are seeking a highly motivated and customer-focusedTechnical Consultantto join our growing technical team. This role will play a key part in delivering exceptional IT services and solutions to our clients, combining hands-on technical expertise with strong consultancy skills.

You will be responsible for providing end-to-end technical support and project delivery, both remotely and onsite, ensuring a seamless and professional customer experience at all times. The key role responsibilities include:

• Delivering end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets.
• Travelling to client sites to deliver technical services, including project work and escalated support.
• Installing, configuring, and upgrading hardware and software, including servers, PCs, networking equipment, and cloud-based systems.
• Managing and documenting incidents, service requests, and resolutions accurately.
• Conducting onsite audits, surveys, and assessments across infrastructure and network environments.
• Working independently and collaboratively to understand client requirements and deliver effective solutions.

Client Engagement & Training

• Delivering clear and effective end-user training on new and existing systems, ensuring successful adoption of solutions.
• Providing guidance and supporting to clients to improve system utilisation and efficiency.
• Building strong client relationships by communicating technical concepts in a clear, professional, and accessible manner.

About You

• Strong experience with Microsoft technologies, including:

• Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint Online).
• Azure administration and cloud solutions.
• Windows Server (AD, DNS, DHCP, Group Policy).

Demonstrable SharePoint administration and user support/training capabilityExperience with virtualisation technologies (VMware/Hyper-V).Firewall products such as SonicWALL, PaloAlto, Fortinet and WatchGuard.Networking principles including VLANs, LAGS, VPN's and routing.Backup & disaster recovery solutions such as StorageCraft, Veeam and N-Able, etc.Strong troubleshooting and problem-solving skills.Proven experience in a customer-facing technical or consulting role.Strong communication skills, with the ability to engage both technical and non-technical stakeholders.A proactive and solution-oriented mindset, with ownership of tasks through to completion.A strong focus on customer service, balanced with commercial awareness.Ability to work both independently and as part of a team.

NextSteps

Ifyouarelookingforanopportunitytodevelopyourcareerwithinagrowingandpeople-focusedorganisation,wewouldlovetohearfromyou.ApplytodaytobeconsideredforthisexcitingTechnical Consultantopportunity:

• Submityourapplicationalongwithanup-to-dateCV.
• Applicationswillbereviewedastheyarereceived.
• Suitablecandidateswillbecontactedtodiscusstherolefurther.
• Successfulapplicantswillbeinvitedtoattendaninterview.
• Employmentofferswillbesubjecttosatisfactorypre-employmentchecks.
• Joinabusinesscommittedtopartnership,integrity,andcreatinglastingvalue.

Pleasenotethisrolemaybeadvertisedunderadifferenttitlethanthatusedinternally.