Application Support Associate

Sierra at XYZ Tech Inc. is hiring a Midday Associate to support software operations and customer needs during core daytime hours. In this role, you'll monitor cloud-based applications, triage support tickets, and assist with basic data and system checks to ensure smooth performance. You'll collaborate with developers, analysts, and support teams to document issues, escalate technical problems, and help test minor updates. Ideal candidates are detail-oriented, comfortable with technology tools, and eager to learn in a fast-paced, innovative, and collaborative IT environment based in Chicago.

Responsibilities

• Monitor software applications and system dashboards during midday hours
• Triage and respond to user and client support tickets
• Perform basic data checks and routine system validations
• Document issues, steps taken, and resolutions in ticketing tools
• Escalate complex technical problems to engineering and support teams
• Assist with testing minor software updates and patches
• Collaborate with cross-functional IT and product teams
• Contribute to process improvements and knowledge base content

Required Skills

• Application monitoring tools
• Issue/ticket tracking systems (e.g., Jira, Service
• Now)
• Basic SQL or data querying
• Cloud platforms (AWS, Azure, or similar)
• Basic scripting (Python, Bash, or Power
• Shell)
• Software testing and QA fundamentals
• Technical documentation
• Basic networking concepts
• Incident management processes
• Customer support tools and practices