Senior Applications Support - Healthcare IT (24/7 Ops)

Uniting AgeWell is seeking an Applications Support Officer to provide Level 2 and 3 support for our enterprise applications from the Melbourne Head Office. You will resolve incidents, fulfill service requests and help maintain system health across Residential, Home Care, and Corporate functions.

Under ITIL frameworks, you'll document fixes, provide frontline guidance to the Service Desk, and support Integration Developers and Business Systems Partners by validating requirements and monitoring