Customer service expert

Customer Service Expert | Motherwell, United Kingdom | On-site | £12.71 per hour

We're hiring for a globally recognised customer experience leader, renowned for its commitment to innovation and its dedication to being a top employer. This organisation is seeking individuals passionate about making a difference and building strong customer relationships.

• *The Role**
• Handle inbound calls to support students with university loan applications.
• Provide information and guidance on payments, eligibility, and funding for student loans.
• Assist students and their families with financial queries related to their academic journey.
• Work within a lively and vibrant contact centre environment.
• Address a variety of customer needs, from simple inquiries to more complex challenges.
• Contribute to making a positive impact on students' academic futures.

• *What You'll Need**
• Excellent communication and interpersonal skills, with a positive attitude.
• Ability to actively listen, effectively research information, and clearly communicate solutions.
• Strong PC skills and the ability to navigate multiple complex systems accurately and quickly.
• Resilience and determination to handle challenging calls effectively.
• Ability to learn in a virtual training environment and engage with trainers and peers.
• Flexibility in working hours between 8 am and 7 pm, Monday to Friday.

• *What's On Offer**
• Paid classroom-based training and a supportive "Nesting" period for live call handling.
• Opportunities for career progression through internal pathways.
• A supportive team environment with experienced colleagues available for assistance.
• Employee Assistance Programme offering confidential counselling, remote GP access, and mental health support.
• Access to a wide range of employee perks and discounts through WOW points.

Apply via Haystack today!