Full timeOperations & Project Management

Principal Program Manager

DTCCCoppell🇺🇸United States

Quick overview

SeniorityLeader

Employment typeFull Time

Work modeHybrid

LocationCoppell, United States

Stakeholder ManagementScrumKanbanPMPServiceNowAgileITIL

Job description

Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

As an Associate Director within IT Asset Management and ServiceNow Platform Delivery, you will lead enterprise-wide ITAM and ServiceNow transformation programs, driving efforts that include modernization, governance, data quality, and stakeholder enablement efforts across ITAM, CMDB, lifecycle management, and ServiceNow.

This role is accountable for end-to-end program delivery, overseeing large, cross-functional initiatives that integrate ITAM, CMDB, ITSM, and asset lifecycle processes—ensuring alignment to regulatory, operational, and strategic objectives.

Your Primary Responsibilities:

Lead large-scale ITAM and ServiceNow programs
Own program roadmap, milestones, budgets, and outcomes
Drive execution across agile and hybrid models, following Scrum or Kanban methodologies.
Oversee CMDB, CSDM, ITAM integration or enablement work efforts
Ensure alignment to enterprise data models and governance
Support key ITAM initiatives and capability operationalization projects
Drive ITAM and LCM governance and improvement efforts
Drive new CSDM capabilities and taxonomy improvements across stakeholder groups
Integrate CMDB with external systems as needed in project support efforts
Manage projects and Professional Services engagements to improve CMDB data quality
Define Critical Data Elements, ownership, and recertification workflows
Manage internal stakeholder projects or work efforts requiring ITAM, CMDB or ServiceNow support
Interface with senior leadership, architecture, Service Owners
Deliver executive reporting and metrics
Drive automation and workflow improvements
Reduce manual processes and increase scalability
Define standards, KPIs, and operating models to ensure operational support for new capabilities

Qualifications:

Minimum of 8 years of related experience
Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

8+ years ITAM / CMDB / ServiceNow experience
Proven enterprise program delivery
Experience in regulated environments
Strong knowledge of ServiceNow (CMDB, ITAM, ITSM)
Experience with CSDM and lifecycle management
Preferred: ServiceNow, ITIL, PMP certifications
Ability to drive on-time program and project delivery and stakeholder management
Understanding of CMDB accuracy and critical data element enhancements
Ability to drive audit-ready lifecycle controls and dashboarding
Understanding of ITAM automated governance and controls
Great communication and organizational skills

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.