2nd Line Service Desk Engineer

A growing, independent MSP supporting SMEs across London and the South East is looking for a talented 2nd Line Service Desk Engineer to resolve complex technical issues, deliver infrastructure and Microsoft 365 projects, and help mentor the 1st Line team. This is office based 4 days a week with the option to WFH on Friday's.

What you'll do

• Resolve escalated support issues across Microsoft 365, Windows Server, networking and endpoints.
• Deliver project work including M365 migrations, Intune deployments and infrastructure upgrades.
• Troubleshoot hybrid environments, Active Directory, Entra ID and Intune.
• Improve automation, documentation and service quality using HaloPSA, NinjaOne, CIPP and Hudu.
• Coach 1st Line engineers and share technical knowledge.

What we're looking for

• 3+ years' commercial IT support experience, ideally within an MSP.
• Strong Microsoft 365, Windows Server and Active Directory knowledge.
• Experience with Intune, Entra ID and networking (VPNs, Firewalls, routing).
• A structured troubleshooting approach and excellent customer service skills.

Why join us?

• Independent, technically led business with no private equity ownership.
• Clear progression to 3rd Line and Projects as they grow.
• Vendor training and funded certification.
• Annual bonus, birthday leave, Perkbox, weekly team lunches and quarterly socials.
• Modern equipment and a supportive, collaborative team culture.

If you're looking for a role where you'll build your technical skills, work on varied technologies and have genuine opportunities to progress, we'd love to hear from you!