IT Support Engineer

IT Support Engineer - Stevenage

VIQU have been approached by a customer who are seeking a IT Support contractor to provide some additional BAU support to their client-facing Service Desk.

The successful IT Support engineer will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service.

The role:

This role will involve managing and escalating support tickets for 3rd party software, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with external clients as the end user, so communication skills and a focus on customer service is paramount.

Key skills & responsibilities for the First Line Support:

• 1st Line / Service Desk / Customer Support in a Windows / Microsoft environment:
• SharePoint
• Windows 10
• Office 365
• Active Directory
• Azure
• Experience supporting with face-to-face IT support
• Triaging tickets and escalating to relevant teams where necessary
• Using their inbuilt ticketing system
• Excellent customer service skills
• Supporting with AV Meeting room set ups and issues
• Supporting with Break fix issues.

Role details:

• Job role: IT Support Engineer
• Job type: Contract
• Location Stevenage 5 days per week onsite

Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.

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