Human Resource Manager

About Securitas USA

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. With a proud legacy of 90 years, built on trust, innovation, and international expertise, we offer security solutions tailored to each client’s unique needs. By combining cutting-edge technology with exceptional service, we continue to redefine what safety and security mean in today's world.

Location: Greensboro, NC

The salary range for this role is from $48,000 to $50,000 annually. The compensation range may vary based on factors such as geographic location, relevant experience, and applicable skills.

About the Role

We are seeking a hands-on Human Resources Manager to support our district office based out of Greensboro, NC, with full-cycle HR responsibility. In this role, you will independently manage all HR operations for both locations, including employee relations, conflict resolution, workplace investigations, coaching and team development, performance management, recruiting and talent acquisition, licensing, and compliance. You will directly shape the employee experience across the districts, foster a positive and high performing culture, and ensure that all HR practices reflect our core values of Integrity, Vigilance, and Helpfulness, while working closely with local leadership and employees at all levels to provide practical, day to day HR support and drive continuous improvement in our people processes in a small, fast paced office environment.

What You'll Do

1. Lead and resolve complex employee relations matters in a small office environment, including performance issues, policy violations, and workplace disputes.

2. Lead full cycle recruitment and onboarding, including attending and overseeing hiring events, to deliver consistent, compliant, and positive new hire experience.

3. Conduct thorough, impartial, and legally compliant workplace investigations, delivering clear findings and action-oriented recommendations.

4. Proactively address employee concerns through coaching, counseling, and problem solving to reduce risk, improve engagement, and support a positive culture.

5. Mediate conflicts at all organizational levels, ensuring fair, timely resolutions aligned with company policies, employment laws, and our values of Integrity, Vigilance, and Helpfulness.

6. Manage and develop a team of 3–4 recruiters, setting priorities, monitoring performance, and ensuring effective, high volume talent acquisition.

7. Oversee FMLA, ADA, and other leave of absence (LOA) processes, ensuring accurate administration, documentation, and communication in line with legal and company requirements.

8. Oversee licensing, credentialing, and compliance requirements, ensuring employees meet all regulatory, training, and certification standards.

9. Develop, implement, and maintain HR policies, procedures, and documentation that support business objectives, effective risk management, and a high performing work environment.

10. Serve as a trusted advisor to local leadership on employee relations, risk mitigation, and HR best practices, while upholding the highest standards of ethics, confidentiality, and professionalism.

What You'll Bring

• 2–3+ years of full cycle HR experience (recruiting through offboarding), preferably supporting hourly employees in small office environments.

• Strong employee relations expertise, including coaching managers, conflict resolution, counseling, and handling complex situations at all levels.

• Solid working knowledge of federal, state, and local employment laws and regulations, with proven experience ensuring compliance.

• Demonstrated ability to plan, conduct, and thoroughly document workplace investigations, including clear, concise report writing.

• Excellent verbal and written communication skills, with confident interpersonal style for partnering with managers, employees, and other stakeholders.

• Strong planning, organizational, and time management skills, with the ability to manage multiple cases, deadlines, and competing priorities across two offices.

• Proven problem solving and sound decision-making abilities, using a structured and practical approach to complex HR issues.

• Ability to work independently, take initiative, and provide day-to-day HR support in a fast-paced, small office environment.

• High level of integrity, discretion, and professionalism in handling confidential and sensitive information, aligned with Securitas’ values.

• Strong leadership skills, including the ability to guide, develop, and support managers and team members on performance management and employee relations.

Why Join Securitas

• Weekly pay

• Comprehensive benefits for eligible employees

• Paid training and professional development

• Career advancement opportunities

• Employee recognition programs

• Supportive and inclusive work environment

• Opportunity to work for the world's leading protective services company