Salesforce/MuleSoft Support Engineer

Overview:
Our customer is seeking a Salesforce/MuleSoft Support Engineers to join their application and integration
support team on a 3-month renewable contract. These engineers will provide hands-on production
support for Salesforce CRM, MuleSoft Anypoint Platform, APIs, integrations, data flows, user issues, and
operational incidents while the internal team focuses on active project delivery. This is a fully remote
position.
Responsibilities:
Provide day-to-day production support for Salesforce CRM and MuleSoft Anypoint Platform
issues, including incident triage, troubleshooting, resolution, and escalation.
Troubleshoot API, integration, data transformation, authentication, connectivity, and application
issues across Salesforce, MuleSoft, and connected enterprise systems.
Monitor MuleSoft applications, APIs, queues, logs, alerts, and integration performance to
maintain reliability, availability, and timely issue resolution.
Support Salesforce administration activities such as user access, profiles, permission sets, roles,
reports, dashboards, flows, validation rules, and configuration updates.
Analyze failed transactions, data synchronization issues, API errors, and batch processing
exceptions; coordinate corrective actions with technical and business teams.
Assist with deployment support, release validation, regression testing, and post-production
verification for Salesforce and MuleSoft changes.
Create and maintain support documentation, runbooks, knowledge articles, issue logs, and
standard operating procedures.
Collaborate with vendors, business users, developers, and infrastructure teams to resolve issues
and improve operational support processes.
Ensure changes and support activities comply with organizational security, audit, and change
management policies.
Identify recurring issues, recommend process improvements, and support automation
opportunities to reduce manual support effort.
Qualifications:
7+ years of experience in application support, integration support, Salesforce administration,
MuleSoft support, or similar technology roles.
Hands-on experience supporting Salesforce CRM, including user setup, security model, objects,
fields, page layouts, flows, reports, dashboards, and data quality issues.
Working knowledge of MuleSoft Anypoint Platform, including Runtime Manager, API Manager,
Exchange, Design Center, Anypoint Studio, CloudHub, and application logs.
Strong understanding of REST/SOAP APIs, JSON, XML, HTTP/S, OAuth, SAML, certificates,
and common integration patterns.
Experience troubleshooting DataWeave mappings, API errors, batch jobs, queues, file transfers,
and data synchronization issues.

Familiarity with SQL, relational databases, API testing tools, log analysis, and monitoring tools.
Understanding of change management, incident management, release support, and production
support best practices.
Excellent communication and documentation skills with the ability to explain technical issues to
business and technical stakeholders.
Ability to work independently and collaboratively in a fast-paced, remote support environment.
Experience in financial services, banking, or regulated environments is preferred.
Preferred Certifications (a plus):
Salesforce Certified Administrator
Salesforce Platform App Builder
Salesforce Certified MuleSoft Developer
Salesforce Certified MuleSoft Integration Foundations
ITIL Foundation, CompTIA Security+, or equivalent production support certification