Fraud Specialist

Fraud Specialist | Falkirk, United Kingdom | On-site We're hiring on behalf of a leading contact centre employer that partners with well-known clients to deliver exceptional customer service. This organization is seeking a dedicated Fraud Specialist to join their team and contribute to safeguarding customers. The Role • Handle inbound calls to assist customers with fraud-related inquiries. • Investigate and raise scam and fraud cases for banking services. • Manage objection handling to reassure customers and secure their accounts. • Investigate pending payments, approving them if no fraudulent activity is detected. • Support customers with personal banking needs, including transfers and digital banking. • Assist vulnerable customers and resolve complex cases with empathy and efficiency. What You'll Need • Minimum of 2 years of Financial Services experience in the UK. • Previous call centre or customer service experience is essential. • Excellent verbal communication skills with fluency in English. • A professional, polite, and courteous telephone manner. • Ability to listen actively, convey empathy, patience, and understanding. • High levels of accuracy and attention to detail. What's On Offer • A competitive salary with potential for additional earnings (OTE up to £29,500). • Comprehensive training provided. • Potential for hybrid working after an initial on-site period. • A range of employee benefits including discounts, wellbeing resources, and financial advice. Apply via Haystack today!