Site Coordinator

Job Duties and Responsibilities

• Responsible for the daily operations of a mail room, copy center, or scanning facility.
• Operate office equipment such as PCs, copiers, multifunction devices, imaging equipment, and mail equipment.
• May be responsible for courier services, reception services, switchboard operations, shipping and receiving, and the delivery and processing of mail.
• Handle formal customer interactions on a daily basis.
• Responsible for the effective implementation and management of Ricoh Service Excellence programs.
• Understand and efficiently operate required equipment and software to meet service level agreements (SLAs).
• Achieve profitability goals by effectively utilizing company materials and supplies.
• May maintain daily operational functions, including creating and completing work orders, contractor monitoring, inspections, reporting facility-related issues, and providing support as needed.
• May interact with contracted vendors, facility management, and building occupants.
• May be responsible for office supply inventory management and reordering.
• May be responsible for conference room coordination and A/V equipment resource management.
• Maintain positive internal working relationships with all department employees through professional communication.
• Collect and provide operational data to assigned leadership and customers.
• May complete monthly customer reports with support from assigned leadership.
• Ensure financial responsibilities are met.
• Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications)

Typically Requires:

• High school diploma or GED required.
• 1+ years of experience in a related field (B2B and/or technical environment).
• Previous 1+ year of customer-facing work experience required.
• Demonstrated knowledge and understanding of technology.

Knowledge, Skills, and Abilities

• Tactical thinking and decision-making skills.
• Ability to present information to small groups.
• Moderate problem-solving skills.
• Basic customer service skills.
• Basic technical aptitude.
• Basic written and verbal communication skills.

Working Conditions, Mental and Physical Demands

• Typically works in an office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.
• Work assignments are diversified and require the ability to interpret, comprehend, and apply complex materials, data, and instructions, as well as prepare, provide, and convey diversified information.
• Some physical effort is required. Work may be primarily sedentary but does require walking, standing, bending, reaching, lifting, and carrying objects weighing up to 50 lbs. (e.g., papers, books, files, and small parts).