CRM & Analytics Specialist

CRM & Analytics Specialist Central London | Up to £50,000 + benefits | Hybrid working We're recruiting for a growing multi-site business looking for a CRM & Analytics Specialist to take ownership of the day-to-day performance of its in-house CRM platform.

This is a 70% CRM / 30% analytics role, working alongside experienced CRM and data specialists. You'll support users across a national store network, troubleshoot issues, improve workflows and help turn customer and sales data into useful commercial insight.

What you'll be doing Support and maintain an in-house CRM platform<br />Troubleshoot bugs, system issues and user queries<br />Become a key point of contact for teams across multiple locations<br />Improve CRM workflows, forms and customer enquiry processes<br />Support integrations, upgrades, testing and data migrations<br />Write and run SQL queries<br />Monitor and improve data quality<br />Support reporting across sales, marketing and operations<br />Build and maintain dashboards using Power BI or Tableau<br />Analyse enquiry, conversion, customer and revenue performance<br />Work closely with CRM, data, commercial and operational teams What we're looking for You'll need strong hands-on CRM experience and the confidence to take ownership when something isn't working.

Ideally you'll have: 3+ years' CRM administration / systems experience<br />Good SQL knowledge, ideally able to build queries from scratch<br />Experience supporting sales, customer or enquiry-based CRM systems<br />Strong Excel and reporting skills<br />Experience with Power BI, Tableau or similar<br />Confidence troubleshooting system issues<br />Excellent communication skills with non-technical users<br />A calm, positive approach when working under pressure<br />Experience within retail, retail sales, self-storage, property, leisure or another multi-site customer business would be particularly relevant.

Knowledge of PHP, IIS, APIs or SQL Server would be useful, but isn't the main focus of the role. Why apply? You'll join a collaborative team with experienced CRM and data specialists around you, while gradually taking more ownership as your knowledge develops.

It's a great opportunity for someone who enjoys the mix of systems, problem-solving, data and commercial performance and wants to become a key CRM specialist within a growing business. Salary: Up to £50,000 + benefits Location: Central London Working pattern: Full-time, 4 days per week in the office BBBH37186