IT Support Technician Microsoft 365 & Print Services

Provide end-user technical support and troubleshooting for IT systems, Microsoft 365, and print services.

Manage help desk tickets using ServiceNow, Jira, or similar ticketing systems, ensuring accurate documentation and timely resolution.

Apply strong analytical and problem-solving skills to diagnose technical issues and deliver effective solutions.

Prioritize support requests, manage time efficiently, and maintain high-quality customer service and communication.

Support print service operations; printer troubleshooting experience is preferred. Initially onsite 4 days per week for training, with the potential for fully remote work after successful completion.